We cannot renounce the use of force otherwise a peaceful reunification would be impossible - China's Jhian Xemin on Taiwan
SERVICE PROVIDER Microsoft has apologised for the downtime that users of its Outlook.com webmail suffered over the last week.
The firm apologised for its poor service in an update on its Live webpages, saying that it was sorry to have disrupted people's email during the past week.
"We want to apologize to our customers who were affected by the outage on Outlook.com this week. We have restored access to all accounts and have made changes so that the service will be more resilient in the future," it said in a statement.
"We realize that we have a responsibility to the customers who use our services to communicate and share with the people they care most about, and we apologize for letting those customers down this week."
"Our first priority is to the health of the services, and we will learn from this incident and work to improve the experience of all our customers," it added.
According to the firm the incident followed a failure in a caching service and was due to Exchange Activesync.
"The failure caused these devices to receive an error and continuously try to connect to our service. This resulted in a flood of traffic that our services did not handle properly, with the effect that some customers were unable to access their Outlook.com email and unable to share their Skydrive files via email," it explained.
"In order to stabilize the overall email service, we temporarily blocked access via Exchange Activesync. This allowed us to restore access to Outlook.com via the web and restore the sharing features of Skydrive. "
Microsoft said that it had to walk through a backlog of hanging emails, but said that all was well. µ
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