THE UK TELECOMS REGULATOR Ofcom wants to make it easier for people to switch landline and broadband providers.
Ofcom is considering new rules that will make switching telecom providers easier and more convenient. At present these things are not easy. Ofcom said that different providers use different methods of letting people leave accounts and start new ones.
The existing provider has too much power, Ofcom claims, and the provider can use this power to make it difficult for customers to switch. Ofcom says that it is time for the consumer to get some power back.
The consumer and their new provider will have the whip hand under new Ofcom rules, and they will no longer have to wait for their incumbent to hand over a pin code to enable switching.
Other measures include the ability to keep a connection, even when switching. Ofcom reckons that this will save users from downtime or indeed any connection relocation problems.
"Today's announcement represents an important milestone in Ofcom's work to improve consumers' experience when switching provider," said Ofcom consumer group director Claudio Pollack.
"The move towards one clear and simple system led by the gaining provider will result in a switching process that works in consumers' best interests. We will now be working on further measures to improve consumers' experience of switching."
Customers will also be protection from account hijacking, where a provider forces them into a switch without their consent.
Ofcom is only considering these rules for now, although they do make a lot of sense. If you are interested, Ofcom is running a consultation. The consultation will close on 2 October. µ
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