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Ouya Android console outfit to refund some customers

Early investors are due a kickback
Mon Aug 05 2013, 11:14

EARLY INVESTORS in the Android based Ouya games console will get refunds from the company because of a borked launch and hardware problems.

This sort of thing leads to grumbles of dissatisfaction, and the firm is listening. In an email to customers it said that it will respond to their moaning and kick back around a tenner.

"To our beloved backers, It's been 11 months and 26 days (360 days for those who prefer a more exact count) since we left the gates of Kickstarter and set out to turn our vision into a reality," said Ouya CEO Julie Uhrman.

"It wasn't OK that some of you - our most loyal supporters - didn't get your Ouya until after it was on store shelves. Others had an issue with our still-new customer service. Despite your frustrations, you've played on, putting up with our bumps and bugs as we work to get better every day. That being the case, we want to do more than tell you how much we appreciate you - we want to show it."

Showing it means paying out some money. That money will be an Ouya games store credit for $13.37, a figure probably chosen for its leet speak connections.

"If you feel you've had any kind of less-than-Ouya experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we'd like to give you a store credit of $13.37 to use toward any purchase(s) on Discover," added Uhrman.

"If you are annoyed with us, we hope this is a first step to winning back your < 3. And for those loving on us, love on. We've learned a lot over the past year and we're going to continue making Ouya better every day!" µ


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