SOFTWARE HOUSE Microsoft has withdrawn a security patch that was issued as part of its Patch Tuesday bulletin earlier this week because Windows 7 users were experiencing crashes after installing it.
The update, named KB2823324, addressed a moderate level vulnerability for the Windows 7 file system kernel-mode driver. However, Microsoft acknowledged bugs in the update in its Security Response Centre on Thursday following complaints from users that were experiencing a "blue screen of death" and an infinite reboot loop after installing the update.
"We are aware that some of our customers may be experiencing difficulties after applying [the] security update, which we provided in security bulletin MS13-036 on Tuesday, 9 April," wrote Microsoft Trustworthy Computing manager of response communications Dustin Childs.
"We've determined that the update, when paired with certain third-party software, can cause system errors. As a precaution, we stopped pushing 2823324 as an update when we began investigating the error reports, and have since removed it from the download centre."
Microsoft has now released KB2839011 to address the issue, which helps Windows 7 users uninstall the update. Those looking to remove the update manually can do so two ways. First is via the Control Panel, under programs and installed updates, by selecting and removing "Security Update for Microsoft Windows KB2823324". If that does not work, Microsoft said you can use the command prompt to remove the update.
As for the MS13-036 patch Tuesday update, Microsoft said the bulletin remains available for download and is being pushed via updates to help protect customers against the other issues documented in the security bulletin, it just no longer contains the affected update. µ
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