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Natwest and RBS mobile apps go down for four hours

Updated Android live first, iOS users languished in the dark
Thu Mar 28 2013, 10:53
natwest-sign

MAJOR UK BANKS Natwest and RBS have been having problems with their mobile apps this morning, meaning that some users couldn't access their accounts from their phones and tablets.

Problems started on Thursday morning, as far as we can see. Bad timing, as this is probably both payday and the time of the morning when people feel the need to spend a fiver on a coffee and a bit of pastry.

Checking the Natwest and RBS Twitter feeds shows that that things were getting back together. The Android app was up and running first, but alternatives were still left out there hanging. And by alternatives we mean the iOS app.

If you like to slow down next to car crashes, perform a search for #NatWestfail on Twitter. It makes for some fun light reading, unless you are working for Natwest in their mobile app software development department.

Both RBS and Natwest confessed to the failures about an hour ago, at 9am on Thursday morning. Within half an hour the Android app was up and running. At the time of publication, Apple users were still pressing their noses against the glass and praying for access.

This is not the first time that these banks have suffered technical problems, and earlier this month cash machines and systems went into underdrive and stopped working during key wining and dining hours.

We've asked the firms for an explanation. They told us that elbows have been greased and people are working hard to get this sorted.

"We have been working hard to fix the problems affecting our mobile banking applications this morning. Most of the applications are now back up and running normally although there are still problems affecting customers with the latest version of the iPhone and iPad applications," said a spokesperson.

"We're doing everything we can to resolve the problems as quickly as possible and apologise again to customers for any inconvenience caused".

US bank Wells Fargo & Co has admitted that its customers are likely to be greeted with sluggish servers this week too.

The firm, along with a collection of others, is being targeted by a group called the Izz ad-Din al-Qassam Cyber Fighters.

In a paste to pastebin posted earlier this week, the group said that they were going after a cluster of organisations, and threw up the continuing availability of the controversial Youtube video 'Innocence of Muslims', as their reasoning.

Updated
At one o'clock on Thursday we got the nod  from an RBS/Natwest spokesperson that things had returned to normal. It extended the olive branch to anyone that was affected.

"All our mobile banking applications are now running normally," said a spokesperson. "We apologise again for the inconvenience caused to our customers." µ

 

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