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Sky will move Be Unlimited customers onto its network

More than just a name change
Wed Mar 06 2013, 13:51

Sky logoUK INTERNET SERVICE PROVIDER (ISP) Be Unlimited has told its customers that they will be moved onto Sky's broadband network within a year.

Last week Telefonica announced that it had sold its O2 and Be Unlimited broadband businesses to Sky, a move that angered many of Be Unlimited's technically literate customers. Now the firm has sent out letters to its customers saying that not only will they become Sky customers but that they will be shunted onto Sky's broadband network.

A letter signed by Chris Stening, MD of Be Unlimited, tried to calm customers by saying that everything will be handled by the firm.

Stening said, "We'll be moving your broadband to Sky, but this won't happen until later this year. You'll get plenty of notice when it's time for your service to be switched over. And we'll work closely with Sky to make sure your transfer is smooth, your service isn't disrupted and you keep enjoying high-quality broadband."

This prospect will deeply concern many Be Unlimited customers. Be Unlimited is one of those rare ISPs that has a good reputation among its customers for reliable service, responsive customer care and technical support agents that actually know what they are talking about.

However, being fair to Sky, Ofcom's quarterly complaints report has repeatedly put the firm ahead of other major ISPs such as BT, Orange, Talktalk and Virgin Media.

The INQUIRER talked with one of Be Unlimited's technical support representatives, who confirmed that existing customers will be moved to Sky's network but added that such moves won't happen for six months.

However for many of Be Unlimited's customers moving away from its network, which recently went through a round of changes of its own, this could be the last straw. µ


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