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Amazon fixes its book deleting iTunes Kindle app update

Problem is in hand
Thu Feb 28 2013, 09:47

BOOKSELLER Amazon has reacted to a problem with its Kindle app update 3.6.1 for Apple iOS and updated it, but apparently some users are still unhappy.

Yesterday the advice from the firm was if you see the update, do not approach it. "There is a known issue with this update," it said in a note on its download webpage.

"If you are an existing Kindle for iOS user, we recommend you do not install this update at this time."

Those that did apply the update found that it wiped their Apple devices and stripped content like books they had paid for and previews of titles they had downloaded.

Updating people's software only to create problems is considered bad form. The users that were led down this path were not happy.

"It's update is a dog. All of my samples have been deleted from my device. I added a few back and then found they were deleted again overnight," said one.

Since that update, Amazon has revisited the webpage and the update. Version 3.6.2 of the Kindle app for iOS includes both a fix for the registration issue and "Various Bug Fixes and Security Fixes", according to the shiny new information there.

However, the criticisms are still there. One user, posting a review into the Apple iTunes App store, said that this, their second update, was still a "disaster", while another denounced Amazon's efforts as more "crap" than "app".

So far we have had no noises out of the UK Amazon press people about what went wrong and what further, if anything, the firm is planning to do about it. µ


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