The Inquirer-Home

Microsoft Surface users are experiencing update issues

Can't patch apps in Windows Update
Tue Jan 22 2013, 11:46

HARDWARE UPSTART Microsoft's Surface RT tablet owners are experiencing Windows update problems after installing the latest firmware update, which was released on 8 January.

A number of users have reported the fault on the Microsoft Community support forums over the past two weeks, complaining that after they installed the patch, the Microsoft Surface RT tablet will not connect to Windows Store or Windows Update to check for or download the most recent app updates.

The bug was flagged not long after the initial release of the patch on 10 January by FrankOstrow, who posted a question to the forum's support staff.

He wrote, "After applying the patches this Tuesday my Surface RT will not connect to Windows Update. It gets stuck on the progress circle after selecting Windows Update from PC Settings and the circle eventually stops. I can confirm this behaviour on two of our three Surfaces but have not checked the third yet."

Another user added, "Just noticed this problem last night too. Not sure what is up. I wanted to check for updates and just got the turning circle that eventually stops. Tried restart, but still not working. I hope there is a way to get this problem solved."

A forum moderator called Steven_B, who claimed to be a Microsoft Surface Support Engineer, replied in the thread today, saying that Microsoft is "still unable to reproduce the issue on the Surface devices we have".

After asking for users to perform a full system reset to see if the issue persists - with some users complaining that this fixes the bug for some time then stops working again - Steven_B said he will be sending the information over to the Product Team so the issue can be taken care of.

Microsoft Surface RT tablet owners should hope that the Product Team gets a move on, as the flaw potentially could put users who are unable to update their apps with the most recent versions at risk from security vulnerabilities. µ


Share this:

blog comments powered by Disqus
Subscribe to INQ newsletters

Sign up for INQbot – a weekly roundup of the best from the INQ

INQ Poll

Happy new year!

What tech are you most looking forward to in 2015