The Inquirer-Home

T-Mobile is the most complained about UK network

Orange broadband issues continue
Tue Dec 18 2012, 16:30
T-Mobile sign

UK MOBILE OPERATOR T-Mobile has topped Ofcom's complaints chart for its pay-monthly mobile phone deals.

The fuschia coloured network saw 0.17 complaints logged per 1,000 customers for the third quarter of 2012, although this was down from 0.18 from the second quarter.

The INQUIRER contacted the mobile operator for comment on the numbers but had received no reply at time of publication.

Rivals such as Three (0.16), Orange (0.16) and Vodafone (0.14) also registered similar levels of complaints, while O2 maintained its reputation as the least complained about mobile provider with just 0.05 complaints per 1,000 customers.

"We're pleased with the results from Ofcom's research on the number of complaints from O2 customers," an O2 spokesperson told The INQUIRER.

This came despite network outages blighting its service this year that had customers outraged.

Meanwhile in the broadband market, Orange rocketed up the complaints chart due to a change in its terms and conditions that required customers to take a landline service to keep a "free" broadband offering, sending complaints rocketing to 0.50 per 1,000.

Orange had not responded to The INQUIRER's request for comment on the figures at the time of publication.

Aside from Orange's recent travails, Talktalk remained the most consistently complained about provider with 0.35 issues per 1,000 customers, although this was down from 0.42 in the previous quarter.

BT also scored relatively poorly with 0.34 complaints, up from 0.31, while Virgin Media (0.12) and Sky (0.09) were the best performers in the market. µ


Share this:

blog comments powered by Disqus
Subscribe to INQ newsletters

Sign up for INQbot – a weekly roundup of the best from the INQ

INQ Poll

Happy new year!

What tech are you most looking forward to in 2015