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Google's UK chief blames LG for Nexus 4 delays

Apologises and admits to poor communications
Mon Dec 17 2012, 12:41
Google LG Nexus 4 with Android 4.2 Jelly Bean

SMARTPHONE DESIGNER Google's UK managing director Dan Cobley has blamed LG for the firm's inability to meet demand for its Nexus 4 smartphone.

Writing on his Google+ page in response to complaints from customers who have yet to receive their handsets, Cobley also admitted that Google's updates on the product's delivery and availability have been poor.

"Supplies from the manufacturer are scarce, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process," he wrote in the Google+ post.

"I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue."

The INQUIRER contacted LG for its response to the criticisms but had received no reply at time of publication.

Cobley also claimed that those who have ordered a device and been given a three to five day shipping estimate should receive their devices shortly, hopefully in time for Christmas.

"You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

"For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week."

The Nexus 4 has twice sold out in a short period of time as consumers rush to get their hands on the device that offers high-end specifications such as a quad-core processor but at a price point of £239 that's more usually seen for midrange devices. µ


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