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Twitter users are told to change passwords

Updated Microblogger confirms that emails are legit
Thu Nov 08 2012, 12:59
Security threats - password theft

MICROBLOGGING SERVICE Twitter is alight with people talking about emails they have received that tell them to change their passwords, which might or might not be legitimate.

Any alert like this causes confusion, but Twitter has more or less confirmed that it is behind the emails. We asked it whether they were legitimate and it confirmed that they are.

"Users who received emails from Twitter to reset their password should follow the links in the email to do so," said a spokesperson. "Alternatively, they can go to and change their password in Settings."

We then asked whether it could confirm the scale of the problem but it had no further comment. Instead we were advised that we will be informed if this changes.

The text of the emails we have seen warns users that Twitter suspects that their account has been compromised by a website or third party with which it has no affiliation.

It says that it has reset passwords and asks users to hop onto the website and select a new one. Although it suggested that they should either click on the link in the email or go directly to the Twitter website and find their settings, we'd recommend doing the second.

That is because that way is the best practice in situations like this one.

Twitter has reponded to our questions, saying, "We're committed to keeping Twitter a safe and open community.

"As part of that commitment, in instances when we believe an account may have been compromised, we reset the password and send an email letting the account owner know this has happened along with information about creating a new password. This is a routine part of our processes to protect our users.

"In this case, we unintentionally reset passwords of a larger number of accounts, beyond those that we believed to have been compromised. We apologize for any inconvenience or confusion this may have caused." µ


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