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New Zealander takes on Apple over cheap gewgaws rug pull

David meets Goliath
Mon Nov 05 2012, 16:28
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A MAN FROM NEW ZEALAND is taking on Apple after it refused to honour some online purchases that he made.

Adam Crouchley couldn't believe his eyes when he saw some prices on the Apple.com store that seemed to be too good to be true, reports TVNZ.

After he picked himself up off the floor, we assume, he contacted an online sales representative at the company. "Can these prices be right?" he apparently asked. "Yes" came the answer.

Well Crouchley did not need telling twice and went on something of a spree at the website, spending $35 on goods that were worth a lot more.

He said, "I ordered a bunch of stuff. I spent about $35 and got about $1,600 worth of gear, so I was pretty happy with myself then."

However Crouchley's happiness was not to last, and a couple of days later something terrible happened. "Two or three days later they came back and said the order had been cancelled because there was a problem with the price," he said.

Apple, you see, had cottoned on to its mistake and despite having already mailed the NZ consumer to let him know that things were shipping, said that the rest of the order would be cancelled.

"I was spewing," said Crouchley. "I said to him: this is not on, I phoned you, your call centre assured me that you'd honour that order." Apple said there was nothing more it could do, though, so Crouchley, after taking some legal advice, filed a formal complaint with a Disputes Tribunal.

Crouchley and Apple will have a hearing in New Zealand about that complaint next Monday, 12 November. µ

 

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