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Amazon remotely wipes woman’s Kindle

Tells her to find another supplier
Tue Oct 23 2012, 09:31
kindle

ONLINE BOOKSELLER Amazon reportedly has remotely wiped a woman's Kindle and sent her an email recommending that she choose another retailer.

A blog post by Norwegian media commentator Martin Bekkelund claims that a friend of his, also from Norway, is the victim. Amazon has not confirmed the report, but we have asked it to comment.

The blog post says that the woman, identified only as Linn, found that her Kindle and account had been wiped with no warning.

When she approached Amazon to find out why, it did not explain itself very well and recommended that she find another retailer where she might find more satisfaction.

"We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled," said the first response.

Linn pushed for more information but didn't get any, and was brushed off instead. "We regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters," she was told. "We wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters."

In the UK the Pirate Party was more sympathetic, saying that this is just the sort of thing we should expect from an industry reliant on digital rights management.

"This highlights the dangers with DRM. When you buy a product with DRM you haven't really bought it because the supplier can take it away from you at any time," said Pirate Party spokesperson Andy Robinson.

"Similarly, when you buy a locked down device such as Amazon's Kindle or Apple's Iphone or Ipad, you're never in control. Let the buyer beware." µ

 

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