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Apple extends Imac hard drive replacement programme

Seagate's 1TB drives rack up costs for Apple
Tue Oct 16 2012, 11:23
Apple iMac

HARDWARE DESIGNER Apple has extended its hard drive replacement programme for 21.5in and 27in Imacs that shipped with Seagate hard drives.

Apple was already aware of high failure rates in Seagate hard drives that shipped with 21.5in and 27in Imacs between October 2009 and July 2011. Now the firm has extended its hard drive replacement programme so Imacs with the offending hardware are eligible for the replacement until 12 April 2013.

According to Apple, those Imac owners who are affected and provided the firm with a valid email address will be contacted. Apple also provided a form with which Imac owners who are not certain of whether they are running Seagate 1TB hard drives can enter the Imac's serial number and find out if they are affected.

As for those Imac users who have had to pay for a repair or replacement, Apple said to get in touch regarding a refund. Given that Apple offers a one year warranty on the Imac, unless the user shells out hundreds on a two year extension, it could end up getting a number of refund requests.

Last year Seagate reduced the warranty on most of its hard drives to just one year, with rival storage vendor Western Digital cutting its standard warranty on some of its drives to two years. Seagate is likely to end up with a stiff bill from Apple after it is done replacing the failure-prone 1TB Seagate hard drives. µ


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