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The O2 network is down for some

Updated Users moan about lack of service
Fri Oct 12 2012, 13:54
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BUBBLY MOBILE NETWORK O2 seems to be having some issues today, with customers complaining about lack of service.

O2 customers have taken to Twitter to complain about a lack of service, bemoaning their present inability to make calls, send texts and access the web. It's unclear how many people have been affected, but there are a fair few mouthing off about it on the microblogging website.

O2 has acknowledged the issue on its status page, saying, "We've got some problems with our phone service right now. Some phone numbers might not be working. Those numbers are not location specific."

However, The INQUIRER seems to be unscathed, as we tested two phones on O2 in our London offices and both were able to make calls just fine.

It's also unclear whether Giffgaff and Tesco Mobile customers experiencing intermittent service too, and O2 was unavailable to comment at the time of publication.

O2's latest issues come just months after the mobile operator experienced a major outage across the UK, leaving customers without service for several days.

O2 has released a statement, revealing that 10 percent of its customers were affected by today's outage. A spokesperson said, "Approximately 10 percent of our customers have experienced intermittent service when making calls or using data since lunchtime today.

"Some customers will already have had their service restored and we will have a full fix this afternoon. We are sorry for the inconvenience this has caused those customers."

As to whether customers that suffered service outages could expect compensation, O2 said, "While the network outage on the afternoon of October 12th was highly regrettable we will not be offering compensation in this case." µ


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