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O2 reveals a third of customers were hit by its network outage

Seven million customers were without signal at any one time
Thu Jul 12 2012, 17:00
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UK MOBILE NETWORK O2 has revealed that a third of its customers were affected by its high-profile network outage, which saw users left without phone signals for over 24 hours.

Starting yesterday afternoon, O2's network outage left agitated customers without 2G or 3G signals and unable to make or receive phone calls. The problem, which has now been fixed, occurred due to a faulty computer system that was unable to register users' mobile phone numbers on the O2 network.

The INQUIRER spoke with the mobile operator to find out how many users were affected by the network blackout, and a spokesperson told us that "at any one time, up to a third of customers were affected by the issue". With around 23 million customers on its books, this means that around seven million customers were left unable to make or receive calls.

With so many customers unable to get access to their mobile network for 24 hours, IT experts said it could have a damaging effect on O2's plans to roll out 4G services, which it's hoping to launch in 2013.

Askar Sheibani, CEO of IT firm Comtek said, "O2 has failed to deliver a basic service to its customers in the past few days, leaving them without not only data services, but also basic call connectivity and the ability to send text messages."

To have its entire network down is a poor show for the company, and does not bode well for a mobile operator that plans to begin delivering 4G services next year. µ


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