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Natwest banking problems continue

Unhelpful banking
Mon Jun 25 2012, 10:22

UK BANKS Natwest and RBS are still experiencing problems with their computer systems.

Late last week the banks admitted that missing payments were caused by a software problem. "We are continuing to experience technical issues with our systems, which is impacting a large number of our customers," said Natwest in a statement. Yesterday, as Natwest opened its bank offices for the first time on a Sunday, the firm was confident that its troubles would end today.

"I can confirm that we are making progress to clear the backlog of payments and I'm cautiously optimistic that RBS and Natwest customer account balances will be largely back to normal from tomorrow," said Susan Allen, director of Customer Services at RBS Group.

"The knock on effects of this technical failure mean there will be bumps in the road. We will do everything we can to minimise further disruption to our customers. And we continue to rely on and appreciate their patience as we work through possible disruptions."

RBS has promised to waive any overdraft fees incurred during the downtime and will work with customers in restoring finances as usual.

"I can confirm today that we have started the process of putting things right for our customers. We will automatically waive any overdraft fees or charges on current accounts for customers affected. This will be processed over the next few days," added Allen.

"We will work directly with credit agencies to ensure no one has their credit score affected. For all other issues, customers have our commitment that they will not be out of pocket from this issue. We will publish further details on how we will ensure this later in the week."

Allen's cautious statement has not yet been fulfilled, and the latest information from the bank is that it is still assessing the situation.

"Our branches opened early this morning and our phone lines are open as usual. We are checking our systems this morning and speaking to customers," said the most recent information. "We will provide an update on our progress later today." µ


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