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RBS and Natwest hit by a major systems failure

Updated Banks are unable to make any payments
Thu Jun 21 2012, 13:08

UK BANKS RBS and Natwest have been hit with a major IT systems failure, which means both banks are unable to make any payments.

The issue was first uncovered on Twitter after users took to the micro-blogging network to complain that they were unable to access online banking or make payments. It's now been found that the failure caused a delay in a number of people receiving their wages, if their employer happens to bank with either the Royal Bank of Scotland (RBS) or Natwest.

One aggravated user tweeted, "Missed my flight home from Venice because Natwest's server problems mean I can't check out of my hotel. New flights = £200."

Another took to the Natwest web site to vent, saying, "Dear Natwest, I'm in work in Cardiff, I live 90 miles away, I only had enough cash to buy a single train ticket this morning due to this problem. I have no cash left, no money to buy lunch, no money to get home and no money to pay for a hotel."

RBS told The INQUIRER in a statement, "We are currently experiencing technical issues which mean that a number of customer account balances have not yet been updated and some of our online services are temporarily unavailable.

"We are working hard to fix this and hope to have the problem resolved as soon as possible. We apologise for the inconvenience caused to our customers."

It's still unclear when this massive IT systems failure at these two large banks will be fixed.

Natwest has tweeted, "We will be keeping over 1,000 NatWest branches in all major towns and cities open until 7pm tonight to assist customers," although there's still no word as to when its computer systems will be back up and running. µ


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