PHONE MAKER Motorola has irked its users by telling them that it will not be updating all of its smartphones to the latest Android 4.0 Ice Cream Sandwich operating system.
In a blog post at the end of last week the firm explained to users why they are not getting the updates that they want. "Wondering about software updates for your device? You're not alone," it said.
"You may be wondering why all devices aren't being upgraded to Android 4.0 (Ice Cream Sandwich). Here's the deal. We work very closely with Google and cell phone carriers for every software update. And, obviously we want the new release to improve our devices. If we determine that can't be done-well then, we're not able to upgrade that particular device. Happy upgrading!"
Users are not happy, and are complaining that their phones, which are less than a year old in some cases, are being denied a refresh while others are getting it with no problems.
"My Droid 3 isn't even a year old, and Motorola has decided not to upgrade it. Phones with slower processors, less RAM, and manufacturers with fewer resources have been upgraded to ICS. This is an infuriating call by Motorola, as it was made with one factor in mind: money," said one poster in the comments.
"Google are going to have a seriously difficult time trying to rebuild any trust in the Motorola brand," added another.
Although some devices will get the Android 4.0 Ice Cream Sandwich update, many will not. Motorola updated its upgrade information pages to coincide with its blog and it shows that a good cluster of its hardware releases will stay on Android 2.3 Gingerbread.
While the Razr, WiFi only Xoom and Xoom 2 are already earmarked for upgrades this Summer and beyond, the Atrix MB860 and MB861 are still being evaluated for suitability along with the Xoom with WiFi and 3G. There are 15 devices in the No Upgrade column in the Europe, Middle East and Africa region.
Set to linger on Android 2.3 Gingerbread are the Defy Mini, Defy+ MB526, Fire, Fire XT XT531/XT532, Milestone 2 A953, Motoluxe, and Motorola Pro+. Running behind them, limping away on Android 2.2 Froyo are the Defy MB525, Milestone A853, Pro XT610, Charm MB502, Flipout MB511, and Milestone XT720. Lagging even further behind are the Backflip MB300 and Debt MD200, both of which are stuck on Android 1.5.
In the US the lists are pretty similar, albeit with some different names and more advanced releases, for example the Xoom 3 and Droid 3 are listed as sticking with Android 2.3.
Motorola has provided a full list and timetable for any users that are looking to get mad about their device's upgrade prospects. µ