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Burst water pipe shuts down Gifgaff

Service fully restored yesterday
Mon Mar 19 2012, 11:37

MOBILE PHONE SERVICE Gifgaff went down on Friday for around eight hours but was fully back online as of yesterday.

"As you very likely to be already aware, today we've suffered a major service outage - it was caused by major water damage to the computer network in a our data centre and it took nearly 8 hours fix. Firstly I'd like to offer my apologies for the interruption in service and thank all of our members for their patience whilst we fixed the issue," Gifgaff's CEO Mike Fairman explained last Friday.

He added that the company will sit down and "think of ways to make it up to" affected customers.

According to Gifgaff, last week's outage was caused by a burst water pipe that the operator was working to fix for most of Friday. However, users of the network reported that service issues lasted over the weekend, with slower than usual connectivity.

The problems were solved completely by yesterday morning, according to the company. Posting on Gifgaff's community notice board, hazel22 told users that the issues had been completely resolved - both the core cause and the lagging effects, which included affected users trying to access Gifgaff yesterday from other operators and slow activations.

"This issue is completely resolved - both the core cause and the lagging effects, i.e. affected port ins, slow activations," she posted, adding that some form of compensation will be forthcoming.

"We will be posting more about what happened at a later date when we fully understand the outage; cause, effect and how we will be making it up to our members. Once again, thank you for your patience and understanding over Friday and Saturday." µ


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