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Clove outs Asus Transformer Prime hardware problems

Exclusive Pulls it from virtual shelves
Wed Feb 01 2012, 14:44

ONLINE RETAILER Clove has taken the Asus Transformer Prime hybrid tablet off sale after discovering problems with its stock.

The smartphone and tablet retailer has found reliability problems with the Android 4.0 tablet's WiFi and GPS connectivity. The firm said it has pulled the device from its web site until further notice.

Clove has had some supply chain issues but said, "However we have been able to obtain some stock sooner than expected; but because of complaints of faults with the model we took the decision to thoroughly test stock before fulfilling any orders."

"We are at this time not satisfied that all units we could provide you with are working correctly, and performing to the standard we expect of the unit. We have therefore taken the decision until further notice stop selling the Asus Transformer Prime."

Chris Ward, digital media coordinator at Clove told The INQUIRER that it received a "reasonable stock allocation" but not enough to fill its orders. "We did some random testing on the stock and yes the main factors taken into consideration were WiFi and GPS," he added.

Asus had said it wasn't aware of any WiFi issues and removed the GPS from the Transform Prime's specifications sheet. It has declined to comment on the situation.

It released a firmware update last month, but that was for a graphics bug.

Ward told The INQUIRER, "We will monitor the situation and may make it available again in the future, depending on availability and the resolution of the technical issues discussed so far." µ


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