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Android smartphones break more than the competition
BEANCOUNTERS at WDS have revealed that Android handsets break down the most compared to rival operating systems.
The research was carried out over a 12 month period and is based on over 600,000 technical support calls to the firm. The main finding is that the operating system that caused the most calls regarding hardware faults was Google's Android.
Out of all the calls received 14 per cent of the ones for Android were for hardware related issues. In comparison Windows Phone 7 had 11 per cent with IOS and Blackberry significantly lower at seven per cent and six per cent, respectively.
Tim Deluca-Smith, VP of marketing at WDS said, "One thing we must be absolutely clear on is that our analysis does not find any inherent fault with the Android platform. Its openness has enabled the ecosystem to grow to a phenomenal size, at a phenomenal rate, and it's this success that is proving challenging."
The study points towards the lower cost hardware used in some Android devices as the cause. Microsoft outlines minimum specifications for Windows Phone devices, whilst Apple and Research in Motion have end to end control, resulting in fewer problems.
Two of the biggest faults found on Android handsets were related to charging and the display.
A possible cost for the return and repair of Android devices could be up to $2 billion (£1.25 billion) per year for mobile operators, according to WDS.
"Many operators are treating Android as a standard implementation with a consistent customer experience. Given its nature, this of course isn't the case. The Android customer experience differs enormously between devices and this means that the way in which Android devices are retailed and supported must consider factors such as the hardware build and quality of components," added Deluca-Smith. µ
Tags: Hardware
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I suspect the increased calls for Android relates to low IQ as much as Android being a s*&%^ OS with even worse hardware. Low IQ = Crap job = low pay = inability to afford a decent smartphone. Probably questions like How do I get into the box? How do I switch it on? Android will always be inferior. I predict Malware will kill it. I wouldn't touch it with a barge pole for any enterprise application. LOL :-)
Personally I'd like to see this broken down further based on brand and price. This could help people avoid cheaply made units or get good deals since Android units are not only more common but also exist over a larger price range then their competition. Having it broken down by brand could also show who's custom UI tends to break the most given I know at least Samsung, Motorola and HTC apply their own proprietary interface over the top of the standard android build.
It would be interesting to see this broken down into types of failure. Especially broken screens.
I've lost count of the number of iphone4 shattered screens I have seen, a £150 repair from Apple.
I've dropped my HTC phone several times, and it hasn't even got a scratch, iphone4 screens seem to shatter incredibly easily.
Android is used by over 50% of the mobile phone users now...ofcourse theyll have the most calls for errors.. they exist in more than thrice the quantity of any other phone os
Yikes that's bad for WinMo. What are the users doing? throwing them at walls?!
As the description says, this demonstrates number of tech calls in total...so in basic, the largest market share has the largest number of calls! Shock! horror! But sheesh, those WinMo7 users must be seriously clumsy.