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RIM forms a team to solve downtime problem

Mobile firm wants answers
Wed Nov 02 2011, 09:08

CANADIAN COMMUNICATIONS FIRM Research in Motion (RIM) has pulled together a team that it hopes will find out what happened to cause the spread of its significant downtime.

The firm experienced a four day outage earlier this month that saw its users locked out of its internet, email and messaging services. The initial outage was blamed on a core switch failure at the time and gave RIM's reputation a kicking.

Since then the firm has scrabbled to restore confidence amongst its users, and has veered from one apology to another grovelling apology and offered a rather disappointing reparations package.

These are external moves though, and apparently more action has been afoot internally. According to a report at Bloomberg the firm has created a special team to sort out the issues and find out the root of the problem once and for all.

The group is operating under the leadership of CTO David Yach and is asking such questions as, "Should we start over and build a new network?"

That might be rash, but if your network has alienated customers and investors and the market just as your competitor Apple is launching the Iphone 4S, then you might be tempted to take it outside and shoot it. µ


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