None of this shit works - Captain James T. Kirk
|
|
|
RIM is hit with lawsuits over loss of service
CANADIAN COMMUNICATIONS FIRM Research on Motion (RIM) is still suffering from the fallout of its services failure earlier this month, and has been hit with lawsuits from consumers.
The firm is finding out the hard way that network downtime that spreads across continents and lasts for up to five days is not easy to bounce back from or live down. It has already apologised and offered a rather weak sounding reparations package, but for some users this is not enough.
Consumer cases have been filed against the company in the US and Canada, according to a report at the Economic Times and charge RIM with not providing its users with good enough service.
The US lawsuit has been brought on behalf of all US Blackberry owners with an active service agreement and accuses RIM of breach of contract, negligence and unjust enrichment. The Canadian lawsuit does the same and argues that Blackberry users have not been fairly compensated enough for the loss of services.
The US lawsuit was brought by California resident Eric Mitchell who complains that he was unable to use his Blackberry for four days. He "paid for a service he did not receive," according to the complaint, and is demanding cash compensation, attorneys' fees and legal expenses. µ
Share this:
Share
Phazzed,
You're obviously very emotional about your Blackberry, but arguing that consumers should overlook having to pay for services they did not receive because you are scared the company will go out of business is not going to win over many logical minds.
In addition, RIM, despite being a doomed company (due to several years of stagnation and mismanagement), still made a great deal of money last year. If they had simply offered up some of that money to compensate users for 4 days, all litigation would have been avoided. Of course, that would be a hit on their sheet, but really, a rather minor one in the grand scheme of things.
By cheaping out once again, they have bungled yet another management decision, and again misread the market.
I do feel personal sympathy for you, if you love the company. It is dying, and nothing can reverse that now.
Why not kick a guy when he is down! Sure it's frustrating! Sure you couldn't txt someone for a few hours! But come on! Lawsuits? Is this what our society has become? Why do we help banks and car companies, then slam a go getter to the mat? I dread the day my blackberry goes off for the last time! But that's where you people are driving it to!