I don't care what is written about me so long as it isn't true - Dorothy Parker
|
|
|
RIM might compensate operators
CANADIAN COMMUNICATIONS FIRM Research in Motion (RIM) is considering compensating the operators that were the first line of defence when its services went down for four days earlier this month.
When services went down for Blackberry users many turned to their mobile providers, which were as much in the dark as their customers.
While RIM has tried to make it up to its customers with £60 worth of premium applications for consumers and free technical support for enterprise users, it has not mentioned its mobile operators.
Behind the scenes things are different, though, and speaking to Bloomberg Co-CEO Jim Balsillie said that operators might receive extra compensation.
"We're very focused on these carriers and making sure they're satisfied with the service operation and making sure we comply with all of our agreements with them and making sure we have their trust for the service going forward," he told Bloomberg.
Despite RIM's users suffering four days of really bad downtime, Balsillie is happy with the company's offer.
"This is our offer and we worked systemically over the last three days to make that," he said. "That was a pretty comprehensive set of efforts." µ
Share this:
Share
RIM has contracts with operators and in those contracts they have a SLA, if said SLA is not met the operator pays noting to RIM.
Ego, this is very misleading in the facts department. Basicly RIM wont get paid nothing from operators effected this month, that is compensation enough. The operators who didn't bother to pass that compensation onto the end-users like you and me appear to not only got away with it but let RIM cover there ass's further with free useless app's that wont bring that bacon back.