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RIM might compensate operators

Firm is looking to restore confidence
Tue Oct 18 2011, 09:48

CANADIAN COMMUNICATIONS FIRM Research in Motion (RIM) is considering compensating the operators that were the first line of defence when its services went down for four days earlier this month.

When services went down for Blackberry users many turned to their mobile providers, which were as much in the dark as their customers.

While RIM has tried to make it up to its customers with £60 worth of premium applications for consumers and free technical support for enterprise users, it has not mentioned its mobile operators.

Behind the scenes things are different, though, and speaking to Bloomberg Co-CEO Jim Balsillie said that operators might receive extra compensation.

"We're very focused on these carriers and making sure they're satisfied with the service operation and making sure we comply with all of our agreements with them and making sure we have their trust for the service going forward," he told Bloomberg.

Despite RIM's users suffering four days of really bad downtime, Balsillie is happy with the company's offer.

"This is our offer and we worked systemically over the last three days to make that," he said. "That was a pretty comprehensive set of efforts." µ

 

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