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RIM offers Blackberry users apps as apology

Four day downtime leads to £60 worth of software
Mon Oct 17 2011, 09:46

CANADIAN MOBILE COMMUNICATIONS firm Research in Motion (RIM) will give its subscribers $100 worth of premium applications as compensation for the four days of service problems it suffered last week.

In a statement released this morning the company said that its users would get their choice of apps free of charge as an "expression of appreciation for their patience". This might suggest that the firm missed all of the negative comments made by its users last week, not to mention the suggestion than many of them were looking to jump ship to alternatives, including Apple's Iphone 4S.

The applications will be made available over the coming weeks, according to the company, and will be there for the taking until the end of this year.

"Our global network supports the communications needs of more than 70 million customers," said RIM Co-CEO Mike Lazaridis. "We truly appreciate and value our relationship with our customers. We've worked hard to earn their trust over the past 12 years, and we're committed to providing the high standard of reliability they expect, today and in the future."

Named applications include SIMS 3, Bejeweled, Texas Hold'em Poker 2, Bubble Bash 2, Shazam Encore, Photo Editor Ultimate, and Vlingo. If those do not impress you, and who could blame you, RIM said that its enterprise customers will get one month of technical support free.

"We are grateful to our loyal BlackBerry customers for their patience," added Lazaridis. "We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again." µ


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