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RIM offers Blackberry users apps as apology
CANADIAN MOBILE COMMUNICATIONS firm Research in Motion (RIM) will give its subscribers $100 worth of premium applications as compensation for the four days of service problems it suffered last week.
In a statement released this morning the company said that its users would get their choice of apps free of charge as an "expression of appreciation for their patience". This might suggest that the firm missed all of the negative comments made by its users last week, not to mention the suggestion than many of them were looking to jump ship to alternatives, including Apple's Iphone 4S.
The applications will be made available over the coming weeks, according to the company, and will be there for the taking until the end of this year.
"Our global network supports the communications needs of more than 70 million customers," said RIM Co-CEO Mike Lazaridis. "We truly appreciate and value our relationship with our customers. We've worked hard to earn their trust over the past 12 years, and we're committed to providing the high standard of reliability they expect, today and in the future."
Named applications include SIMS 3, Bejeweled, Texas Hold'em Poker 2, Bubble Bash 2, Shazam Encore, Photo Editor Ultimate, and Vlingo. If those do not impress you, and who could blame you, RIM said that its enterprise customers will get one month of technical support free.
"We are grateful to our loyal BlackBerry customers for their patience," added Lazaridis. "We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again." µ
Tags: Internet
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thanks for bothering and being considerate..how do the 1 month subscribtion work?
Its alrite and good that we are getting compensation but £60/$100 worth of premium apps. Not much of a choice from sims 3, bejeweled etc. And tbh it is a gr8 offer but we should get more of a choice.And also if ur phone is your life. Then u don't have a life at all without it.
I DIDNT EVEN NOTICE THE OUTAGE, BECAUSE I LOST MY BB AND COULDNT FIND IT FOR SEVERAL DAYS. THEN, I TRIED TO PHONE IT AND PFFT THERE IT WAS BY THE FRONT DOOR.
THATS BECAUSE, IF YOUR LIFE STOPS BECAUSE YOU DONT HAVE A CELL PHONE? GUESS WHAT, YOUR CELL PHONE IS YOUR LIFE. THAT IS RIGHT SORROWFUL THERE MATE.
I have to say I read your comment with a bit of disbelief. The RIM network goes down for several days and your whole family grinds to a halt..
Its not like its unique, these thing happen , gotta be less self reliant on so called gadgets...95% of conversations on the phone/text are simply chatter.
Sony was hacked for so long ?
To be honest I feel that the four days we were without bb services was totally unjust no real notice was given or the information was weak. I was left with added costs and inconveince throughout my whole family as we were all loyal blackberry customers. Offering free apps is just not enough compensation for the days we were left without services. The thought of being tied to a service that has so many errors is cruel to us customers and surely you should of given a better incentive. I feel myself and other 5 family members shall indeed switch to a better fone provider like I phone. That's six people from just one family imagine how many more people you may loose cos of a simple error of jugdement.
This was just the straw that broke the camel's back. I've used every iteration of RIM products to date. But they lost me when they didn't give the Pearl to Verizon, and the Storm was a disaster of a product, I've held on through my Bold with no new Worthwhile product in sight. I have a new iPhone coming...
i can't believe how many people are willing to jump ship because of an service interruption. Have you people not experienced internet downtime? It's just a glitch and I'm quite sure they will never let it happen again. If you're THAT dependent on texting and messaging, you're going to lose even more time than what you lost last week just by typing on those damn touch screens. I wish you the best of luck on that.