RIM'S CEO and founder Mike Lazaridis has apologised to Blackberry users but said the firm "can't give an estimated time" as to when network services problems will be fixed.
Earlier today, The INQUIRER reported that RIM has gone into apology overdrive as it tries to fix its proprietary network. The problems started in the UK and spread through Europe, the Middle East and Africa, and finally to North America and Canada.
Lazaridis said, "I apologise for the service outages this week, we've let many of you down. Let me assure you we are working around the clock to fix this. You expect better from us and I expect better from us."
Lazaridis said that RIM "can't give an estimated time" for when the issues will be fixed, but the firm is "working tirelessly to restore your trust in us".
He said, "We continue to monitor the situation very carefully. We expect to see continued progress and possibly some instability as we get back to normal service levels everywhere."
He admitted, "It's too soon to say the issue is resolved but let me give you more detail about what's happening", adding that the firm is now back to normal service levels in Europe, the Middle east and Africa. µ
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