Our message is in the bottle
|
|
|
Samsung Galaxy Tab users report 'oil slick' and freezing
KOREAN ELECTRONICS GIANT Samsung's Galaxy Tab 10.1 woes are far from over as INQUIRER readers have reported continued freezing and "oil slick" problems with the device.
According to internet forums and blogs, "oil slicks", where a blotch appears under the screen that looks like a blotch of oil, have continued to occur since the device launched in the UK this month.
The problems began in the US after Samsung launched the Galaxy Tab 10.1 in June. US web site Galaxytablife claims that many Galaxy Tab 10.1 owners "have or have had this same issue, adding that "in a survey, 29 users out of 66 had the issue, that's 44 [per cent] of users".
Similar problems are plaguing the UK, INQUIRER readers told us. Katp70 said, "After having [the Galaxy Tab] for about a week I started to notice a very irritating problem... at times the touch screen will become unresponsive, like my fingers glide over the screen and nothing happens. Is this because my greasy fingers build up a film on the screen and it can not react? Anyone got any answers?"
KW said, "Am also experiencing the infamous 'oil slick' fault on my Galaxy Tab 10.1.I think reviews across the web have been poor and clearly not thorough enough to show up all the faults in this product. A quick look at the forums will show just how many are having issues with it."
Dazkins872 said, "My Galaxy is rubbish and slow. Taking it back tomorrow had enough of it crashing. Going to get a transformer instead as that seems the other 'best' droid tab."
Meanwhile, Marisa Tenby added, "I too have been suffering with what appears to be some kind of 'touchbug'. The screen is totally unresponsive at times, if not, it is very slow. The whole system seems to be lagging, tbh."
Apparently, the "oil slick" is caused by the front glass and the LCD panel pressing together producing Newton's rings on the actual LCD display and the catalyst for this is heat.
Galaxytablife advises users to dry the insides of the tablet by blow drying through the dock port, put the tablet in the fridge for up to half an hour, or "just give it time".
Samsung said, "Samsung Electronics is aware of limited number of customers who have experienced 'watermarks'appearing on the screen of their GALAXY Tab 10.1. Affected customers are encouraged to contact the Samsung customer service center at [give details] to receive further assistance. Samsung is committed to providing a high-quality experience for its mobile users and fulfilling our complete commitment to customer satisfaction."
It looks like Samsung's Galaxy Tab 10.1, which has already been banned and put back again after an injunction won by Apple everywhere in the EU apart from Germany, is, if not doomed, at least jinxed.
We advise buying an HP Touchpad, if you can get one. At least if it all goes wrong, you'll only have paid £89 for it. µ
Tags: Hardware
Share this:
Share
I read this article before having any problems. mine was fine until i installed google earth and whenever i run this application the screen freezes and I have to hard reboot the tablet to bring it online. I like this device so much I don't have another choice. So i am going to return it and not buying another one. The problem is i hate apple ipad so the only other i can try is probably zoom2
Mine's going back. I don't trust the device or the 'customer' service' I've experienced :-(
Thank you for contacting Samsung Electronics.
We understand that there is a oil slick underneath the tab and the tab is not exposed to any extreme weather.
Please check if the issue is persisting on all applications. If you are able to view the oil slick even if the tab is
turned off the tab requires a service.
The issue appears to be caused by heat from the device and becomes worse with prolonged use.
I always wanted to see my name in lights lol! But seriously, I am so pleased this has finally been reported on properly. The issues are clearly not one-offs. Thank you!
Taking mine back tomorrow - don't think I 'll get another. Might skip out on this whole tablet malarkey all together.
Thanks for this article. Glad someone is reporting these issues at last. Samsung, feel free to step in and solve them at any time.
Anyone who wants to see these faults in action:
Screen Freeze: http://www.youtube.com/watch?v=e_PQRom5eCg
Oil Slick: http://www.youtube.com/watch?v=orEJGB9r7OE
hey im famous..lol..
seriously though, thanks for covering the problems we all seem to be having, finally the media is taking notice now it is time for samsung to react.....i dont think their 'help' it cutting it so far. ive seen other responses online which include saying the tablet needs a 'service' - ridiculous. they need to issue a formal statement and a fix for the hardware issues.
not that its my problem anymore...took mine back this morning and got myself a nice shiny eee pad instead and so far so good. much happier!
My Galaxy is reallyyyyy slow! I've heard nothing about the TouchWiz update?
Maybe you lucky Galaxy Tab owners will be able to put Micr0$uck$ LoseDoze 8 on your tablet some day. Then you would be able to install the internet onto your tablet so you could browse the web and point and click and cut and paste and multitask and do all of the things are so DIFFICULT if not outright IMPOSSIBLE with any other tablet.
My tab has been useless since i got it. Ive been having big screen freezing issues and the charger is ridiculous. I am in the process of complaining to Samasung. My advice...steer clear of it !!!
Any 90s Psion 5 users out there with deja vu reading this?
I have two - me one, wife one - both used daily for abt a month and working great (US)
I did have a slow down and it was improved with the TouchWiz update. No oil slick or freezing. My Galaxy Tab 10.1 is the US version.
Turn off the haptic feedback, works on tab 7s. Job done