Only two things are infinite, the universe and human stupidity, and I'm not sure about the first - Einstein
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Apple overcharges a customer by close to $4,000
APPLE HAS CHARGED a customer 122 times for his purchase of Mac OS X Lion, forcing him to pay a whopping $3,878.38 instead of just $31.79.
John Christman made the purchase on 23 July and has been left penniless for days while Apple and Paypal argue with each other over who was to blame for the incident, according to Macrumours.
Christman said he thinks the problem most likely comes from Icloud, which can make Itunes automatically download old purchases. He set it to download all previous purchased apps, some 116 in total, which should have set up his fresh install of Lion with most of what he had previously installed on the older version.
Instead, of course, it charged him nearly the same number of times for OS X Lion as the apps he downloaded. It's not the exact same number, so it might not be related, but Christman believes it's a little coincidental.
The problem for Christman is that he's still waiting on a refund. Paypal marked each purchase as "refunded", but he hasn't received any of the money yet and needs to pay his mortgage by the end of the month.
Being overcharged is one thing, but being overcharged by such a significant amount, which could have severe repercussions on a person's life, is a very serious affair. If Christman misses his mortgage payment his house could be in jeopardy. The bank might be sympathetic, but a simple refund really won't be enough in this case - Christman should really be entitled to compensation of some kind for the difficulty he has been put in.
Apple is still absolving itself of blame, claiming it only received a single payment. Paypal is also blaming the other party, and while both multi-billion dollar companies battle it out over who messed up, the wronged customer has to pick up the bill.
In comparison with the price of Windows 7, OS X Lion might have seemed like a good deal at $31.79, but not if you are forced to buy it 122 times. µ
Tags: Apple
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I agree with Scott, if you STILL deal with paypal.. well what do you expect really?
Lay with dogs, and you get fleas. PayPal and Apple are probably the two worst companies to do business with, now they seem to be tag-teaming customers into untenable positions.
So who actually screwed up? Paypal? Apple? Why bother to figure it out, when you can just lead with a juicy linkbait headline?
The writing at this joint is at about the level of its homonymous newspaper. Except less entertaining.
This is what you get for being an Apple fan boy. First for being stupid enough for trusting St-Steve to do the right thing, and second for buying into the whole Apple ecosystem. Apple is so ruthless with its suppliers, vendors, and distributors, that for sure PayPal will not refund until it is squared away with Apple.
Here's a thought. Buy an operating system where you don't pay for each service pack.
I wonder if Lulzsec had anything to do with this. The best way to get customers off PayPal is to erode faith in their ability to conduct business.
I had the EXACT same thing happen to me except I didn't lose nearly as much money...because I didn't have nearly as much there to take. PayPal was relatively helpful (they realized the charges were duplicates) but my money was still taken and it will take "3-5 business days" for me to get it back.
...that if you keep money in a Paypal account eventually it will screw up and you will lose it all. The ONLY thing Paypal is good for is tying an account to a credit card for occasional Ebay payments and such.
Paypal is NOT a bank, people. It's a for-profit scam.
A shame he isn't in the States. His lawyer could afford a new yacht.
That both companies are evil, greedy and don't care about their customer!