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Asus promises a fix for its Transformer keyboard battery

Says sorry for problems
Wed Jul 13 2011, 11:27

TAIWANESE HARDWARE MAKER Asus has apologised to its customers and announced that a fix for its Eee Pad Transformer docking keyboard is coming.

The Transformer is one of the biggest rivals to Apple's Ipad 2 but it's not got much of a chance whilst its extra battery is malfunctioning. The news of a fix will put users' minds to rest and the fix is on its way.

Via Facebook Asus said, "Apologies to anyone who has encountered issues with their Transformer keyboard dock (power drain and charging). The issue is related to the way we configured the device's power management in/out of sleep mode. We will shortly be announcing details on how this will be resolved for our customers."

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It is unclear from the post what the fix will be, an over the air update or possibly a walk through guide for users to solve the problems themselves, perhaps. The problem might be beyond the power settings that the user has access to.

The news has come as a delight to Transformer owners who have been telling Asus about the problem for a while. One Facebook user said, "Thank you so much, I thought you had forgotten about it!"

Other users are asking when the update to Android 3.2 will come out. They're obviously not bothered by the fact the keyboard battery isn't working properly.

We really liked the Transformer when we reviewed it, so much so that we gave it 10 out of 10. We didn't experience any problems with the battery in the keyboard but a problem does seem to have materialised.

Asus recently announced that its Eee Pad Slider will arrive in the Autumn. It is like the Transformer but the keyboard is integrated into the design of the tablet rather than being detachable. µ

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Comments
SOS, DD with Asus

In my experience of many years, Asus rushes half-baked products to market and then only tries to fix the defects after customer outrage hits the internet.

posted by : Boris, 13 July 2011 Complain about this comment
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