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HTC doesn't tell users when to expect Android 2.3 for Desire

Testing its customers' patience
Thu Jun 30 2011, 11:38

TAIWANESE PHONE MAKER HTC has finally given its Desire users some news about an Android 2.3 Gingerbread update but with a delayed and thin amount of information.

HTC couldn't seem to make its mind up on the Gingerbread update at first. Since changing its decision and announcing that the Desire would get the update, it has kept customers waiting for details and rollout dates.

Last week HTC said on its Facebook page, "A quick update for you - we're planning to release the rollout timeframe for the new Gingerbread ROM for Desire (GSM) early next week. Thanks for your patience."

We checked the page again on Monday, then Tuesday and despairingly on Wednesday, only to find no word from HTC, apart from an announcement for the Evo 3D phone.

It's nearly the end of the week and finally HTC has posted an update on the subject, which disappointingly read, "Hi all- We're excited to share that we are testing our build of Gingerbread for HTC Desire and will start doing quality assurance for it this week. When we have an update on availability we'll post another announcement. Thanks for your patience."

Not only is the post late, it details nothing of the rollout timeframe that it promised to disclose. Understandably users are unhappy about the situation as HTC really tests its customer's patience.

One user has ditched HTC already and said, "Too little, too late I'm afraid. Posting this via Samsung Galaxy S2". Users who are happy to wait are few and far between but one commented, "I appreciate the work you're doing for us Desire owners, I know it's coming and don't mind waiting. Cheers guys!"

Today's post does indicate that Android 2.3 Gingerbread is coming for the HTC Desire, eventually, but customers really wanted to know when, like they were promised, not the fact that it's being tested. µ

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Comments
Well...

My Desire Z has always been promised an update, but seeing they give the arrival date no more accurately than by the quarter, they may as well not give a date at all!

posted by : Steve, 30 June 2011 Complain about this comment
Title shoudl read ...

... HTC Desire users get uppity about not getting an update that doesn't bring any noticable new features or enhancements.

As a Desire HD user there really is nothing to write home about with 2.3 but kidz on teh interwebth just want something new. Honestly HTC, just upgrade the number 2.2 to 2.3 in the About Software menu, the kids will be over the moon with their 'new' operating system and the problem will go away

posted by : Sniffler, 30 June 2011 Complain about this comment
Bugger

So the standard Desire is getting the new update but not the Wildfire I just looked at the specs for both phones there not that far off each other.

Makes me consider in trading in the standard wildfire I have for a Sensation S least that will have some future updates and is a little faster.

posted by : Dave C, 30 June 2011 Complain about this comment
I doubt that the Samsung Galaxy S II user...

...will get satisfaction in the end. Eventually, Samsung will drag their feet about updating that phone to the latest Android and the user will be in a similar position.

Although, if the difference between *paying* for a hardware upgrade with a software upgrade and demanding a free software upgrade is based on such a mood swing, then I think manufacturers will be even more recalcitrant with supporting new software - they'll just expect catch as many disaffected customes previously using other brand handsets, now switching to theirs as they lose some of their own customers to others.

posted by : Techlust, 30 June 2011 Complain about this comment
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