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Skype crashes out again

Updated Online chat service is taken offline by mysterious forces
Tue Jun 07 2011, 12:20

RECENT MICROSOFT ACQUISITION Skype has plunged into darkness for the second time in as many weeks.

The service, which offers internet-based chat and video as well as low cost calls, is currently offline, although we are unable to say how many users are affected.

The outage swept through the INQUIRER team, regardless of what OS any of us was using, like the food poisoning we received at last summer's ill-fated barbeque and, at the time of going to press, is ongoing.

Twitter is brimming with complaints about the downage, and a sample selection ranged from the patient, to the impatient, to the totally unreasonable.

Skype has tweeted that only a small number of users are affected and said it is looking into the problem.

"A small number of you may have problems signing in to Skype. We're investigating the cause, and hope to have more details to share soon," it said.

Last time this happened Skype offered its users a quick fix that although was relatively simple may have intimidated some of its users. This was followed rather swiftly with an update that solved problems. Problems until now that is.

Microsoft could soon be regretting its rather large payout for the firm, as if these crashes continue users will soon find another favourite online chat service.

Update

Skype has updated its guidance for lost users and about an hour after it confirmed initial reports of problems it announced that it had found the cause and was readying a fix. "We've identified the cause of the problem, and have begun to address it," it said before directing us to its web site.

Under the headline ‘Problems signing in to Skype' the firm explained that a configuration error had kicked ‘some' users off the service.

We've identified the cause of the problem, and have begun to address it. If you've been affected, you should start to see improvement in the next hour or so", wrote Skype's Peter Parkes. "You shouldn't need to manually sign back in to Skype - it should reconnect automatically when it's able to do so. We apologise for the disruption to your conversations."

For its part the INQUIRER is pretty much back to normal. µ

 

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Comments
Skype in Canada down too

What do they mean by "small numbers"?

I am in Canada, and I was not only cut off from login. The opened app just crashed during the chat with access violation in KERNELBASE.dll, and crashed every other time I try to re-open it.

Note, that this is an absolute first time I see such a total breakage of Skype, and I use this tool since it was in Beta, and the company wouldn't be that ignorant to put an diminishing adjective on the # of affected users. :)

posted by : Alex, 07 June 2011 Complain about this comment
Time zone

The article states that Microsoft said that Skype would me fixed in the next few hours. When was the article written? I can see the time but it doesn't clarify the time zone.

posted by : Leon, 07 June 2011 Complain about this comment
skype crash

Baghdad also and checked family via phone in Bosnia , they have same problem , NO SKYPE.

posted by : max, 07 June 2011 Complain about this comment
Skype Back ON

My Skype is back on... as well as one of my contacts.

posted by : Gerhard, 07 June 2011 Complain about this comment
Down at Lancs Uni

Skype down on Lancaster University campus too.

posted by : Adam, 07 June 2011 Complain about this comment
Small number of Users, huh?

Yep Scotland is out and the Czech Republic is out. And no it isn't just login, it dumps you if you are already in.

posted by : Bill52, 07 June 2011 Complain about this comment
malta too

half of malta is out too :(

we keep getting intermittent "trying to connect" and "connected" status

posted by : diana, 07 June 2011 Complain about this comment
Down in NYC and Mumbai

A colleague and I both cannot connect via Skype. Skype program says it is having problems connecting. They are lying again when they say it is a small number of users.

posted by : santa, 07 June 2011 Complain about this comment
9 out of 10 said their Skype didn't work!

Only 2.6 million users online compared to normal. Small number of people effected eh!

posted by : James, 07 June 2011 Complain about this comment
Crash! Bang! Whallop!

Yep. everyone down here in our office in Dublin, as well as contacts in Pakistan and Dubai! Very sudden and abrupt as well. Completely crashed on my desktop and everyone else had the same experience within seconds! Skynet is alive!!!!

posted by : Mike, 07 June 2011 Complain about this comment
Small number???

I can say that Skype is down in all south-eastern European countries so official Skype statement is nothing but rubbish.

posted by : Igor, 07 June 2011 Complain about this comment
small...right

I guess small it's a subjective adjective after all...wonder what they call small number.

posted by : Alais, 07 June 2011 Complain about this comment
258 contacts... gone

258 contacts, and not a single one accessable on my Windows 7 computer, however my Vista computer still shows the normal number online, but I cant contact anyone

posted by : Russell, 07 June 2011 Complain about this comment
skype is dead

none of my contacts can connect and I have contacts in the US, Israel, Germany and Australia...
At this rate Im begging facebook to update their chat service with a video link to compete with Skype...:o

posted by : kim, 07 June 2011 Complain about this comment
Small number ???

Well I know for sure Skype is down in Pakistan. I won’t be able to say how many are effected but it’s not working in Pakistan (South Asia).

posted by : Umar Butt, 07 June 2011 Complain about this comment
Small amount..yeah, right...

Not a single person in our office has Skype working at the moment, one after one everyone crashed out...

This is getting mighty ridiculous -.-

posted by : Caedriel, 07 June 2011 Complain about this comment
Yet again

Are any of the other "small number of affected users" starting to really get annoyed with this?

posted by : Jon , 07 June 2011 Complain about this comment
Skype crashes out again

I have 24 contacts on my Skype ranging from South Africa to China.... none of us can connect....

posted by : gerhard, 07 June 2011 Complain about this comment
Small number?

In our company of 50 people nobody can cannect. So much for a small number...

posted by : VitalyT, 07 June 2011 Complain about this comment
Sype crashes again !!!!

This is not acceptable when being used for business use will they compensate for loss of business ??? will it be the same fix as last time ?????

posted by : Carolmac, 07 June 2011 Complain about this comment
Skype loosing it's sheen

Though there may not real correlation between the skype crash and acquisition by Microsoft, Skype will loose it's credit if this continues..Last time only a couple of our team mates had problem but now our entire team :(

posted by : Kamal, 07 June 2011 Complain about this comment
skype down

I am in connecticut and the service is down. not a word from skype. can somebody give an update on the problem?

posted by : jaime, 07 June 2011 Complain about this comment
Skype OUT GTalk IN

It's time to move on Gtalk.

posted by : Anirudh, 07 June 2011 Complain about this comment
Hmmm...

I thought this crash might prompt me into re-installing one of the older, more attractive, more reliable versions of Skype....but that isn't working either. It's such a worthwhile application but why do they keep making it worse?

posted by : Anthony Devereaux, 07 June 2011 Complain about this comment
Skype crashes out again

out of 26 skype users in my floor 24 skype crashes. :-)

posted by : PHPBugs, 07 June 2011 Complain about this comment
Small numbers - The whole office

Interesting - of all people I know on our floor - we are 250 - all Skypes have crashed. The message should read 'A small number of you can still login' :)

posted by : Kamen, 07 June 2011 Complain about this comment
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