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Sony boss Howard Stringer apologises for hack attack

Firm to restore services soon, no word on reputation
Fri May 06 2011, 09:30

ONETIME ONLINE GAMING OUTFIT Sony is continuing to attempt to claw its way back online, and back into the confidence of its users following the hack attack that compromised the details of 100 million people.

The Japanese conglomerate's CEO Howard Stringer has taken to the official Sony blog to bow his head and apologise, again, and explain what sort of recompense the company will offer its customers and when they might expect to get back online.

The creation of 100 million new identities would be a hard task for any organisation to muster, so Sony has set its sights a little lower. For example, users who have been locked out of their online gaming for almost a month will be rewarded with a month's worth of free gaming and access to other Sony services. Which seems fair and just, but not particularly rewarding. Or tempting.

Sony has reacted to the situation like a corporate bureaucracy, or a particularly helpless beetle that has been slow to realise that it's been turned on its back and is sprawling about in the full view of the world.

Stringer's blog post is another part in a long line of releases from the firm, one of the most recent of which fingered Anonymous for alleged involvement.

Anonymous denied this in a press release, and claimed that there was evidence that the hacker came from a different group and IRC channel than it uses. For Sony though, Anonymous is an easy target to blame and, you could say, a very nice scapegoat for a different party or parties.

For now Stringer said that the firm is working hard to fix its system and give it the sort of security protection that it needed in the first place. He also took the opportunity to remind users that there is no evidence that any credit card or personal information has been misused.

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Comments
Stringer did NOT compare the hack to the earthquake in Japan

he CONTRASTED them, which is very different. plus, sony was very affected by the earthquake in japan, with thousands of its employees missing for days and the shutting down of 6 plants. i think he mentioned it to indicate that it's been a rough several weeks for sony but that this particular issue (the network shutdown) could have been avoided.

posted by : brenda, 09 May 2011 Complain about this comment
"a criminal attack on us - and on you"

Sorry ? It was a criminal attack on you, undoubtedly, but it is only your incompetence and lack of security measures that transformed it into an attack on us.
YOU made us the victims, SONY, not the attackers. All it would have taken, apparently, was a properly secured, encrypted and hashed database that was not accessible from the Internet, and the only thing we would be talking about is how long it is taking you to get PSN back online.
Instead, because of your criminal negligence in ensuring the safety of the banking details that your paying customers trusted you with, the big issue has become "how many of the 100 million people are going to go broke in the next two to five years because of you".
SONY, you have no right to try and dodge your responsibility on this matter. But of course, your attitude is expected since it is clear that you have lost years ago all respect for the people who you call "customers".
Now, you can only hope that your customers will come back to you.
Personally, I hope they don't.

posted by : Pascal Monett, 07 May 2011 Complain about this comment
You can always count on someone making a moronic post

The word hacker does not automatically equate to criminality. Thomas Edison was a hacker, Albert Einstein hacked the information he already had to come up with general relativity.

When a student is in a hurry to write a paper, they hack something out to get a grade. These things are all related to the word hacker. Let's quit putting all hackers under the umbrella of criminal.

If it happens again, I'm bringing out the ruler. ;)

posted by : Jason Goatcher, 06 May 2011 Complain about this comment
@TORRY

I Think wishing a hacker dead is a little bit drastic TBQH

posted by : karl reading, 06 May 2011 Complain about this comment
Let's hope the catch the hackers

The only good hacker is dead. Let's hope they catch and convict these criminals.

posted by : Torry, 06 May 2011 Complain about this comment
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