Whoever gossips to you will gossip of you - Spanish proverb
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Virgin Media addresses email problems
INTERNET SERVICE PROVIDER (ISP) Virgin Media has responded to problems with its email service by explaining to customers that it knows it has a problem and is trying to do something about it.
The firm has posted a message on its user pages in which it says that "a small number" of users are experiencing problems with their service, specifically when trying to access the webmail feature of its email service.
"We're aware of an issue whereby a small number of you are having problems signing into your email at the moment," wrote Mark Wilkin, help and support forum manager.
"We made some changes last night and we need to make some more today to get the service restored for all affected users. As soon as we have any more news we'll post it here, so please come back and check again in a while. We're sorry for the temporary inconvenience and thank you for your patience."
A spokesman for the firm said that only a 'very small' number of users were affected, and added that although they were unable to access their mail through the Virgin Media homepage, they could do so using IMAP or Pop mail, for example.
In forums, Virgin Media customers have complained that their usernames and passwords are not being recognised when they try to log into the website, with complaints coming from both Virgin Media and NTL email users.
Typically, though, it seems that a planned upgrade was at fault, as while users reported that the login screen had changed a Virgin Media worker - not posting on behalf of his company - said, "The work to upgrade the services are continuing until late tonight, so there may be times where the login doesn't work as expected, as it is very complex upgrades they are doing... Appreciate it is annoying that you can't log in, but the upgrades will be worth it."
The Virgin Media spokesperson confirmed that there had been an upgrade to the user pages, but not to the email client and promised to email over some further information.
"Whilst the vast majority of customers are unaffected we are working as fast as we can to restore service for affected customers and are rolling out some changes which should progressively restore service," it said. "We expect full restoration shortly but are sorry for any inconvenience caused." µ
Tags: Internet
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Cannot access email due to request for PIN I do not have. Compounded by the fact that the forgotten password options insist on sending the new PIN to the same email address that I cannot access. Phoning results in listening to endless music. Totally stuck in limbo with no email access on this account.
Having worked in computer programming,I can think of fewer simple cases,(in programming terms,as accepting a password,unless a software company is trying to circumvent the problem by inserting programming 'patches'which can be a very inefficient,(even if it works),way of solving a problem.
My password is still not accepted by Virgin.
Hi there,
Can someone please tell me why it is impossible to get 'doc martin' on catch up t.v this week? All it seems to is bring my t.v connections to a complete halt?? No one on the help line seems to understand. My problem at all??
Yours, month green
This is still not working intermittently. I have been with virgin for at least 6 years and am now seriously considering leaving. This is getting beyond a joke.
I have telephoned Virgin several times over this latest issue. They seem to be able to trot out cock and bull stories at the drop of a hat but seem unable to resolve the problem or to recognise the value of their customer base.
Just because it's a Richard Branson company doesn't mean that we should all tolerate such ineptitude and I have decided to find another provider who might place more value on my custom.
Have not been able to receive email since 12/02/11. Totally resigned to finding a new provider. Virgin have provided mis-information or no information regarding the "few" customers who are being "inconvienienced"by thier problems.
I have been a ntl/virgin internet customer since day 1,without any problems until now,despite trying my upmost with virgin to put mt email problems right,i have to accept it's not going to happen,anytime soon.
No problem sending mail,and emails sent to me are not bouncing as undelivered,just inaccessable my end,does nt seem a major problem to sort out to your average layman.
i have tried since this am 2 access my hotmail a/c it will not accept my p/w .the help says it will send me a new p/w.how can i c it if i cannot access my e-mails.
someone needs 2 think clearly.
2 something else, i was given a 4-digit pin no to access my e-bill.
of course that didn't work either
I have been anable to access our virgin media/ ntlworld email boxes for the last week.
As luck has it We still have this supanet box open
All attempts to contoct Virgin end up with a recorded message to ell me they have a technical problem.
As I am(?) paying £119 pm for 3 digital all channel TV boxes, two land lines with unlimited calls and 10M of PC wifi cable modem I am not impressed
I don't even bother to use the virgin media email account basically because they sent an email account name and a password I would never remember, which I couldn't change. I am using a hotmail email account with a nickname. When ever I have tried to get into my email account it won't recognise the password any way I dont even bother with it any more
I nearly had a problem with accessing my Vigin Media (NTL) e-mails. I soon realized, however, that my set log-in did not include the "@ntlworld.com" portion. Putting in the full address and setting the new log-in sorted it.
Keep smiling
I have been trying for 5 days to get into my e-mails about migration details and this has really messed me up.
Thankyou very much mr Branson.