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Nokia admits to N8 power management fault
FINNISH PHONE MAKER Nokia has admitted that some of its N8 handsets have a power management problem.
Nokia's EVP Niklas Savander was wheeled out to admit that a problem exists with the N8's power management, which could result in users not being able to turn on or turn off their handsets. The firm recently launched the handset after repeated delays to a muted reception, and news of this latest fault will do little to encourage punters, who have far better choices, to take a chance on Nokia's high-end N8 handset.
Savander claimed the fault only affected a small percentage of N8 handsets. However in a rare and commendable move, Savander didn't just end with poo-pooing the situation but saying, while in the grand scheme of things it is a small percentage, to those affected, it is a major problem. He continued by admitting that even one unhappy customer was not good enough for the firm. Of course Savander's words won't solve customers' problems but it's still good to hear someone in management not try to whitewash the situation, like say, Steve Jobs.
Running the Symbian^3 operating system, Nokia's N8 has failed to impress. With middle of the road hardware coupled to an operating system that simply lacks polish when sat alongside Apple's IOS and Google's Android, it's not surprising that the N8 has failed to set the sales charts on fire. Now that questions are being asked about Nokia's legendary build quality, the firm faces a very hard fight to stave off irrelevancy in the high-end smartphone market.
Those who are suffering from power problems with their N8 handsets are advised to call Nokia's customer support. Savanader confirmed that the fault is covered under the firm's warranty.
Nokia says that no other handsets are affected by the N8's power management problem. µ
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For Nokia to admit a fault, it's got to be a pretty big one.
1000 devices from their China factory. One component upside down, the phone won't charge. Of course this was worth the news, because everyone must hate Nokia now and bad news are always welcome.
I thought Apple fanboys were bad! Now we have Nokiaboys too!
For Nokia to admit a fault, it's got to be a pretty big one. They don't make much of a habit of publicising such things. For example I see no reports about the N97's camera lens getting scratched by its cover, or that the GPS doesn't work reliably. Take a wander onto the Nokia forums and you'll see both problems are well known amongst owners.
The N8 certainly looks nice, but unfortunately after over 10 years of Nokia ownership, my confidence in them has taken a plunge (it's called the N97). Too little, too late. Ever since the ability the upgrade over the air came along, Nokia seem to have thought it was okay to release beta firmware. The carriers then delay/block firmware updates, and next thing you know you're stuck with out of date firmware, full of bugs for the duration of your contract. Nokia could result this. They could kick the carriers up the backside and stop them making their own bespoke firmware versions, but no, they just ignore the problem.
Which is why, when my contract is up in about 9 months time, I won't immediately go and get a high end Nokia (as I have done for years). I will be seriously looking at other options. HTC Desire looks very tempting.
Why is it so difficult for Inquirer journalists to understand that the OS of a smartphone is != the UI that is exposed to the user?
99% of users couldn't care less what OS their phone runs, they care that it does the job. Only morons on websites like this are obsessed with such useless trivialities, and on this site, the writers are so uninformed that they are incapable of understanding very simple technical concepts.
So... it seems that the much hyped and delayed, 'bet the farm' flagship tech-toy of Nokia falters again.
Seriously. If you want a decent smartphone, there are much better alternatives out there.
And even, even if you insist on a Nokia, you should have done better than to be an early adopter (hint: less bugs and price slash after approx. 6 months, maybe even an updated refresh model). Don't you learn from the recent history of Nokia's shoddy quality control?
But hey, what am I ranting for eh? I must be an evil anti-Nokia propagandist who's wholly paid for by one of Nokia's rivals. Pay no heed to my nonsense, go listen to those who gush praise on the N8.
Oh dear Inquirer, it's almost comedy! This article is dripping with fanboyish hate against Nokia, and the N8. Very revealing that you hate the N8 and Nokia so much that you have to put it down and slag it off every single time it get's mentioned - you're worried, you're threatened. You've sworn allegiance to iPhone and Android, and N8 is clearly, and easily better. And you don't like that one little bit. You've fallen victim to the same terrible disease that afflicts other fanboys, the complete inability to be fair.
Nokia and N8 offer way more for less money, AND they're way more popular too (Nokia smartphones STILL outsell their biggest competitors combined).
I have to say the article is very bias.
The N8 is a great handset and I've yet to have any problem whatsoever.
I disagree with "punters have far better choices" and "N8 has failed to impress".
Symbian 3 is excellent and I wouldn't change anything about it.
They've agreed that the problem is covered by the warranty anyway so what's the issue?
Well that's first!
As much as any Nokia fanboi, I'm aware that you should never buy a new Nokia. Wait for a few service releases.
Although if the hardware quality is going the same way as the software quality then I might not be a fanboi for much longer.
Having now had the Nokia N8 since the 15th October I HAVE NOT HAD ONE SINGLE ISSUE AT ALL.
The Nokia statement stresses this issue affects the minority.
This artical clearly is Bias and is an attack against Nokia, you seem to want to talk more about the handset as a whole and not this single issue. Symbian v3 does the job, may not be a pretty but does the job. Like an Apache Helicoper, it may not be pretty but does the job!
Your article is so, so biased... what has your opinion on the OS have to do with the technical problem? Furthermore, Airbus/Rolls Royce just had to ground the world's latest airliner due to a technical fault. Toyota recalled millions of cars with safety isses and you paint the picture that the world is ending because there is a technical hitch with the N8? (iphone4 problems anywhere?)
Every serious manufacteror takes the bull by the horns and solves the issue which I believe Nokia seems to be doing....