As read in the People's Daily
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Nokia owners are unhappy with their phones
FINNISH PHONE MAKER Nokia was presented with even more bad news when US consumer research group JD Power placed the firm last in its user satisfaction survey.
The survey will not make for pleasant reading for Nokia, as it not only puts its phones last but significantly below the industry average for smartphone satisfaction. Apple headed the list for the fourth year, amassing 12.5 per cent more satisfaction points than Nokia.
Nokia has yet to replicate its overseas sales success in the US market, with many saying that Americans simply prefer different types of handsets. But it seems that differing tastes aren't the reason for poor sales but rather it is low ownership satisfaction that is causing Nokia problems.
The report placed HTC and Motorola not far behind Apple, though it put Research in Motion, the maker of Blackberrys, and Samsung closer to Nokia than Apple.
When it comes to run-of-the-mill 'feature' phones, again Nokia failed to shine, though it did manage to avoid coming in last by beating the Japanese printer, phone and ceramic knife maker Kyocera by a single point. Surprisingly, LG topped the charts, days after its CEO packed his bags blaming poor phone sales.
Though Nokia has seen its market share eroded by its inability to produce what punters want, its quality standards have rarely been questioned. It seems that JD Power's figures show that Nokia's woes are not simply restricted to flogging out of date designs lumbered with an archaic operating system, but rather something more fundamental, the quality of the devices themselves.
New CEO Stephen Elop has had a tough first week, immediately having to announce another delay to its N8 smartphone. Now it seems that getting new handsets out of the door is the least of Elop's worries, as those who have actually bought Nokia's handsets have not been particularly happy with their decision. µ
Tags: Apple
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After being disapointed by the n95 and then very disapointed by the n97, i think i will give nokia phose a miss for while.
they should just adopt andriod as an OS and then make a custom nokia skin.
I am having a N95 8GB and I was never happy with my choice.
The UserInterface isn't what i expect from a Phone in 200X.
Also everything around Symbian isn't very exciting, like the Nokia Store.
The only advantage for Nokia is in bigger Companies, who like that the Nokia Technik is out of date but reliable. Because every other use then making a telephone call is expensive to them.
Apple isn't maybe the best phone around there and its quite expensive, but you have access to the appstore, which has about every app/game/tool/musik i need.
WP7 ist also looking quite nice, but an it has some handy tools for professionals like office apps.
Never looked into an Android Mobile, so no clue about that.
P.s.: In Germany, mobiles are really called "Handy", but most People i know like Touch Screen now.
And since Nokia closed there development facility in Germany some years ago, not so many people like Nokia anymore.
I used to have a Nokia, but using a Sony-Ericsson now. Nokia has a way better reception than Sony-Ericsson.
You can't hear every words that come through it on the Sony-Ericsson. And have always needed to ask the other side to repeat their sentences. That's making things very annoying...
I came back from a trip to Germany this summer. All of my relatives had Nokia phones (they're called handys there), they swear by them, best reception etc. Many of them hate touch-screens. So a different story over there.
No, I'm not. I'm quite happy with my E65 since 2008. It does a lot of things "new" phones doesn't, works perfect as a phone and as a smartphone. Two things we like... in the real world of business.
This make perfect sense for Nokia. Nokia is good in hardware and early indications show that WP7 will rule. The only way Nokia can survive is to adopt WP7 or Android, but Android cannot be a choice anyway because at the low end market Nokia needs to compete with Android phones in the market. Secondly by the so far indications, WP7 will be nothing short of a blockbuster. Microsoft with its strengths of cash and infrastructure within two three years they can easily ensure that WP7 survives. There is an early advantage for Microsoft if Nokia adopts WP7, but for Nokia its going to be last chance in the smartphone segment !
It is Lawrence Latif, you know, if you read The Inq. you know, that explains a lot by itself.
He writes two good articles a year and his last one was the beginning of the summer, so expect the next one around Christmas.
You have quite a treshold for satisfaction, it seems. The points of Nokia are almost 90% of the Apple top listing - which in itself is probably not 100% satisfied either.
The phone manufacturers are all doing a fair job in pleasing their customers, it seems - in stark contrast with your punchline. The differences are minimal to neglible.
Please, there are enough of yellow papers and readers of them in this world already, without you joining the morons.
Actually I really really love my nokia 5800 (Opera mob, good navigation, google maps, youtube , iplayer, snaptu and good mail integration), just maybe now as much as I love my mates new android phone. And that Nokia claimed I'd water damaged it to cause a screen problem & so wouldn't honour the warranty, an up to date firmware flash by myself then magically removed all that terrible water damage and the issue went away. Turned out to be a known hardware bug they were unwilling to fix so declared it BER. So a mixed bage that may make me go HTC or similar in 6 months