The good can go far. But the bad go too far - Egan Orion
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O2 botches HTC Desire Android 2.2 update
A DAY AFTER O2 updated Dell's Streak to Android 2.1, it tried to update its popular HTC Desire smartphone to Android 2.2.
Alas the firm seems to have botched the upgrade, with users reporting numerous faults ranging from browser crashes all the way up to 'bricked' phones. With so many punters venting their frustration on O2's forums, the mobile operator has decided to temporarily pull the plug on the update while it fixes the problems.
HTC's Desire shipped earlier this year with Google's Android 2.1 operating system and garnered near universal praise. Users have been waiting patiently while HTC and the mobile networks sort out various software details before releasing the latest version of Android.
One of the biggest selling points of Android 2.2 is its support of Adobe's Flash software though performance increases and tethering also make it a desireable software upgrade.
One user got in touch with O2 to ask why the Android 2.2 update was pulled and announced to the firm's reponse to the forum, writing, "I was told the earliest would be 30th September up to you lot if you want to believe it or not." We think most people who are familiar with O2 are most likely to believe you, mate.
Though a three week delay isn't exactly the end of the world when you've been forced to sign a two year contract, the situation leads to the question, why wasn't testing done before unleashing a dodgy update to paying customers?
One would have thought that O2 would have gleened some insight into customer frustration levels from Vodafone's shoddy treatment of its customers with recent software updates, but perhaps it missed noticing the furore that ensued while on holiday.
If you are an O2 customer and have either managed to get the update to work or are suffering problems, you can let us all know below. µ
Tags: Google
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I don't have an O2 phone, I have a sim free HTC Desire. I got the OTA 2.2 update the other day and even that update was botched. I no longer have access to the Android Market. Seemingly it's a mistake on the part of HTC in the format of the update. Agree with other poster who says Networks should have no say in phones software or at least we should have the choice between choosing a branded or unbranded version of updates from your provider. It will never happen though.
Just downloaded 2.2 for htc desire on o2 aand i have no access to android market if anyone can tell me why this is happening please let me know ... wish i never went for the upgrade now
No phone for the past few hours due to dodgy update which has now bricked my phone and has become an o2 advertisement its a joke!! I really need my phone for my business. I am being sent out a replacement tomorrow so i guess i'm lucky it doesn't have to be sent in for repair!! Only just wish i had waited the few extra weeks for the iphone 4! Htc apparently were aware according to o2 of the after effects as they had an instruction sheet on how to reset the phone without it being powered on!
I, like many others, gave up waiting for O2 to bring out their version of 2.2. I debranded using an RUU file from one of the user forums, this took all the branding and bloat ware off the handset and gave me 2.2. It worked perfectly and only took 15 mins. Since then I have downloaded an official OTA patch directly to the handset from HTC. Now I never have to wait for O2 to release their doctored roms.
so glad i debeanded my phone and got the offical updates weeks ago ... i wont be having an o2 branded phone again ... i was in constat contact with o2 about the upgrade and they didnt know there head from their bum .... so i de branded and all works fine
a smug o2 user
I gave up waiting for o2 to release the update so debranded my desire. The whole process took less than 10 minutes, and now i wont have to wait for o2 any more!
Just like flashing BIOSes, there are recovery options should it fail - so you can recover; if you're that unlucky to brick it completely, play dumb!
Considering their own update bricks phones you are better off using stock firmware. It's not like you're using customised/cooked ROMs!
Now you can debrand and upgrade to 2.2 in one go with HTC 2.2 generic firmware, just search for it.
I've done HTC Desire debrands to 2.1 stock then OTA update to 2.2 last month with no problems. Just make the Gold card which is not difficult and that's it!
Nonsense, debranding is very easy, and even if the very worst happens it's not too hard to fix a bricked handset.
Nonsense, debranding is very easy, and even if the very worst happens it's not too hard to fix a bricked handset.
It can be done, but it's not for the faint-hearted. It's very easy to get your phone into a bricked state if you're incautious.
It happens with other brands too. Nokia updates are delayed, or not even released by the UK mobile networks.
Luckily you can "hack" a UK Nokia and turn it into a generic Euro model, and then get the updates when Nokia release them, not when the carriers decide.
Can't you do the same kind of thing with Android phones? If not then I might seriously reconsider my next phone purchase, I don't want to be held ransom.
Download went OK, installation appeared OK - but on reboot I got just the O2 logo (presumably what took them 2 months to shoe-horn into android). And that's it - my phone is now just an O2 advertising brick.
And customer support won't give me a replacement, just insist I send it in for repair and be without a phone for minimum of 2 weeks. Hateful.
I'm with O2.The download and install on my desire was smooth quick and faultless. I am yet to experience any problems.
The only thing i found strange was O2 originally said the update was going to be 300mb but it actually turned out to be about 87mb! Did i get the whole thing?
Android updates need to be kept separate from phone operators. It won't happen, but I can dream, right?
O2, vodafone and the rest are just DUMB PIPES that shouldnt have a say in what software is on our phones!
it's 'gleaned' not 'gleened', hth