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O2 botches HTC Desire Android 2.2 update

Now you see it, now you don't
Tue Sep 07 2010, 12:01

A DAY AFTER O2 updated Dell's Streak to Android 2.1, it tried to update its popular HTC Desire smartphone to Android 2.2.

Alas the firm seems to have botched the upgrade, with users reporting numerous faults ranging from browser crashes all the way up to 'bricked' phones. With so many punters venting their frustration on O2's forums, the mobile operator has decided to temporarily pull the plug on the update while it fixes the problems.

HTC's Desire shipped earlier this year with Google's Android 2.1 operating system and garnered near universal praise. Users have been waiting patiently while HTC and the mobile networks sort out various software details before releasing the latest version of Android.

One of the biggest selling points of Android 2.2 is its support of Adobe's Flash software though performance increases and tethering also make it a desireable software upgrade.

One user got in touch with O2 to ask why the Android 2.2 update was pulled and announced to the firm's reponse to the forum, writing, "I was told the earliest would be 30th September up to you lot if you want to believe it or not." We think most people who are familiar with O2 are most likely to believe you, mate.

Though a three week delay isn't exactly the end of the world when you've been forced to sign a two year contract, the situation leads to the question, why wasn't testing done before unleashing a dodgy update to paying customers?

One would have thought that O2 would have gleened some insight into customer frustration levels from Vodafone's shoddy treatment of its customers with recent software updates, but perhaps it missed noticing the furore that ensued while on holiday.

If you are an O2 customer and have either managed to get the update to work or are suffering problems, you can let us all know below. µ


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