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Samsung Galaxy S struck by factory settings reset bug

Connecting to a PC triggers auto-reset
Fri Aug 27 2010, 17:46

AN UNKNOWN NUMBER of Samsung Galaxy S handsets could be reset back to their factory settings just by connecting them to a computer, the manufacturer has warned.

Samsung discovered that in limited circumstances connecting a Samsung Galaxy S device to a PC via Samsung's proprietary software program, Kies, can cause an auto-reset of the device.

"This only occurs if the Galaxy S device contains a file name extension longer than 16 characters," said a Samsung spokesperson. "The issue will be remedied immediately when the file is removed."

Samsung also said that it is working to provide a software upgrade that should be available before the end of August.

Executives at Apple HQ will no doubt smile when they hear that the Galaxy S is having problems, given that Samsung had been plastering adverts all over town mocking the Iphone 4's reception problems.

Ironically, wholesale data deletion on a Galaxy S handset is likely to cause users far more aggravation than dropped calls on the Iphone 4. µ

 

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Comments
Probability

When an Asteroid will slam into the earth, it will devastate it exterminating a lot of lives. But the chances of that happening are rather remote. A file with an extension longer than 15 characters when connected to the Kies software (for which I have yet not found a reason to install) is significantly less likely to happen than say - holding a phone.

The GPS problem and the lag on the other hand are genuine problems - but both have acceptable fixes until Samsung comes up with a new firmware.

posted by : John, 29 August 2010 Complain about this comment
Wait, what?

Ok wait a second, a filename extension longer then 16 characters? How did they even find out about this problem given the standard extention length is only 3 characters. I mean ya there are plenty that are longer but outside of a couple video extensions which can be shortened without effecting the file they are rather uncommon and even then they tend to max out at 5 characters with a few exceptions.

posted by : Tim, 29 August 2010 Complain about this comment
Not to mention

GPS reception problems, android market access problems, power cord connects to top....wait for the next edition.

posted by : Tim G, 28 August 2010 Complain about this comment
Well at least they are open about it

Unlike Apple, they found a problem, told everyone and said a patch is along soon!

Ho hum....

posted by : ByeLaw, 28 August 2010 Complain about this comment
Eh??

This is a Kies issue, not a Galaxy S issue.

posted by : Dogg64, 28 August 2010 Complain about this comment
Atleast they are promising a fix

Jobs mob did not accept the flaw .. Spamsome guys are atleast accepting it and working on a fix...

posted by : Nakul, 27 August 2010 Complain about this comment
name calling

Pot, meet kettle.

rofl.

posted by : Me, 27 August 2010 Complain about this comment
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