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Samsung Galaxy S struck by factory settings reset bug

Connecting to a PC triggers auto-reset
Fri Aug 27 2010, 17:46

AN UNKNOWN NUMBER of Samsung Galaxy S handsets could be reset back to their factory settings just by connecting them to a computer, the manufacturer has warned.

Samsung discovered that in limited circumstances connecting a Samsung Galaxy S device to a PC via Samsung's proprietary software program, Kies, can cause an auto-reset of the device.

"This only occurs if the Galaxy S device contains a file name extension longer than 16 characters," said a Samsung spokesperson. "The issue will be remedied immediately when the file is removed."

Samsung also said that it is working to provide a software upgrade that should be available before the end of August.

Executives at Apple HQ will no doubt smile when they hear that the Galaxy S is having problems, given that Samsung had been plastering adverts all over town mocking the Iphone 4's reception problems.

Ironically, wholesale data deletion on a Galaxy S handset is likely to cause users far more aggravation than dropped calls on the Iphone 4. µ



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