Fear not dying, but never having lived - Mexican adage
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Nvidia graphics card partner refuses to honour 'lifetime' warranty
FRAGGED GRAPHICS CARD MAKER BFG Tech has stopped honouring its "lifetime" warranty as it winds down operations.
The outfit, known for its high-end Nvidia graphics cards aimed at the hard core gaming community, has been in free fall for some time now. Punters with failing cards requesting return merchandise authorisation (RMA) codes are unlikely to receive any, while those who have sent in broken cards will simply have them returned without repair.
In a letter to one customer who sent in a BFG Tech graphics card, the firm said it was in the midst of "winding down and liquidating its business". It said that due to a "major supplier" not supporting its business, the company was unable to repair the card, returning it to the customer.
Earlier this year BFG Tech had said that it was leaving the graphics card game, though it promised that it would continue to honour warranties. At the time, the announcement mentioned that it would be focusing on power supply units and gaming machines. This letter does little to instill confidence in those looking to purchase anything further from it, however.
While that announcement was made several months ago, the company continues to proudly display its most expensive graphics cards based on Nvidia's GTX470 and GTX480 chips on its website. Those looking to purchase those units should do so with extreme caution, since it seems likely that if something does go belly up the GTX480 will be somewhat overkill for a doorstop.
Gamers will be mourning the loss of a firm known for its commitment to gamers and customer service, and hoping that their next fragfest won't result in a dead card. µ
Tags: Nvidia
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Not true, before all this happened, BFG had one of the fastest turn arounds. I only lived one state away and I replaced 3 cards with them over the years. I always had my replacement card within 3 or 4 days
I had cause to get in touch with them a second time - to be told about them winding up, and basicaly - tough.
Second time? yes, first time to send a card that had become faulty after 12 months for repair. A sub was put in the pc while it was away and worked well - so it was a few months after receiving the 'repaired' card that it was re-fitted.
The card sent away was faulty - the one they sent back didn't work at all!
Good riddance to them
I wasn't aware that there were any major issues with BFG Tech. I always thought they were up there with XFX and the other big players.
I have a BFG gts 250 1gb that is freaking awesome. Never once has it gone above 55 degrees, even when pushing gpu-destroyers like Crysis through it.
Oh well, I don't really care too much about the warranty, as I was planning to upgrade it within a few months anyways.
It's a bit late for a class action lawsuit since they're already putting the key under the mat.
No lawyer is going to take up such a cause since there now is little to no chance money at the end of the trial.
They call it a lifetime warranty because that is how long you wait (if ever) to get your product fixed/replaced.
They would have to have added 40% to the price to fund replacements. Fanciful and misleading bordering on fraud.
I'm happy to see these slimeballs go belly up. Years ago when my $400 Geforce 6800 started overheating they tried to weasel out of honoring their warranty and it took weeks and a mailed letter to the upper management before I could get anyone to hear me out. They ultimately replaced my card, but the hoops they made me jump through were ridiculous.
Personally, I'm glad they are going away. They were assholes when they were promoting their stuff and apparently they can't support their parts.
I hope someone does a class action lawsuit over this issue because it is utter bs.