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Nvidia graphics card partner refuses to honour 'lifetime' warranty

Winding up business
Mon Aug 16 2010, 10:57

FRAGGED GRAPHICS CARD MAKER BFG Tech has stopped honouring its "lifetime" warranty as it winds down operations.

The outfit, known for its high-end Nvidia graphics cards aimed at the hard core gaming community, has been in free fall for some time now. Punters with failing cards requesting return merchandise authorisation (RMA) codes are unlikely to receive any, while those who have sent in broken cards will simply have them returned without repair.

In a letter to one customer who sent in a BFG Tech graphics card, the firm said it was in the midst of "winding down and liquidating its business". It said that due to a "major supplier" not supporting its business, the company was unable to repair the card, returning it to the customer.

Earlier this year BFG Tech had said that it was leaving the graphics card game, though it promised that it would continue to honour warranties. At the time, the announcement mentioned that it would be focusing on power supply units and gaming machines. This letter does little to instill confidence in those looking to purchase anything further from it, however.

While that announcement was made several months ago, the company continues to proudly display its most expensive graphics cards based on Nvidia's GTX470 and GTX480 chips on its website. Those looking to purchase those units should do so with extreme caution, since it seems likely that if something does go belly up the GTX480 will be somewhat overkill for a doorstop.

Gamers will be mourning the loss of a firm known for its commitment to gamers and customer service, and hoping that their next fragfest won't result in a dead card. µ



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