The quicker a phone's answered in sales, the slower it's answered in customer services - Brownridge's Law
PEOPLE MAKE MISTAKES, it's part of the human condition. But, to paraphrase an old joke, to really screw things up requires technology.
We've seen some notable IT cock-ups in the past week. However, to put things in perspective V3 has put together a list of the the Top 10 technology mistakes of the last several decades. µ
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