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Iphone and Blackberry break O2 network

Too much data
Mon Jan 04 2010, 10:06

CELLULAR PHONE SERVICE O2 confirmed that its mobile data network has been stuffed up thanks to the Iphone and the Blackberry.

O2 CEO Ronan Dunne told The FT that the performance of the O2 network had been disappointing since this summer and the problem has been caused because the outfit has been unable to cope with the increasing number of mobile apps running on devices such as the Iphone.

He said that the telco was working with Apple, RIM, and other handset manufacturers to learn more about which applications are causing the heavy demands on O2 network. O2 has also jacked up capacity on the network in recent months.

This statement is interesting because it implies that the pressure on the network is not caused by smartphone users downloading so much as regular traffic from certain smartphone applications.

O2 will have to move fast if it wants to solve the problem. The outfit's parent company Telefonica bought mobile VoIP company Jajah to add to O2's portfolio of services. VoIP services eat through bandwidth like an alien goes through a deep space astronaut who was looking for the cat.

The problems mirror those in the US where AT&T's network problems have been fodder for Verizon's marketing. O2 had quite a good network which suggests that if Verizon was faced with that much smartphone traffic it could also be in trouble. µ

 

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Comments
Not new news

This is not new news. I've had a nightmare with o2 over the last year.

Although having full reception and repeatedly replacing my phone, 02 have been unable to provide me with the service I'm paying for (My call go through to answer-phone, and I get constant call failures): A lot of there staff I spoke to agreed with me on this, but they were unable to re-imburse me in any way. Aparently if I get sevice sometimes, then they are poviding me with a service.

I've now had to buy a new sim card with T-Mobile and transfer my number (now also paying O2 a cancelation fee) for a service they were unable to provide). Magically this works perfectly now even thought certain 02 staff are sure it is not there problem.

I think the networks are going to have big problem as more of these data hungry devices become standard.

posted by : David, 04 January 2010 Complain about this comment
02 needs to improve

I try and avoid using o2 data as much as poss and use wifi where I can, as I know it will be slow and, like an android who deceives his fellow shipmates by attempting to preserve the alien life form and return it to Earth.... unreliable.

posted by : Soap MacTavish, 04 January 2010 Complain about this comment
No Problem

To the first person who commented, i had the same problem as you although i upgraded my sim card and it all worked fine. unless you have the most up to date sim card, it cannot handle the requirements of the phone.

all was fine until this morning though but i assume that the number of articles similar to this one have something to do with it? i havent been able to receive or send emails sice 11.30 this morning and it is now 2.15.

posted by : Chris Horne, 04 January 2010 Complain about this comment
Verizon is starting to dissapoint, too...

Some of the apps on my Droid Eris do not work well when connected to Verizon 3G because it appears as if the apps are programmed to not let large amounts of data through. The youtube app, for example, doesn't play most videos when connected with 3G but works fine when connected with wifi. Also, you aren't able to upload videos of more than 3mb to youtube... lame. Looks like Verizon's solution to the bandwidth problem is to just limit the bandwidth.

posted by : dave, 04 January 2010 Complain about this comment
O2 has a good network?

Don't make me laugh! I ditched them years ago on account of how horrible their service was, and the fact it's until recently been tied to O2 was the biggest thing stopping me getting an iPhone.

posted by : Gordon, 04 January 2010 Complain about this comment
Vodafone too?

I have been having similar difficulties with Vodafone on mobile broadband, but it is all the same thing - network bandwidth.

Lots of 'your cell is very busy' etc but in the end all this stuff must work.

posted by : Rick, 04 January 2010 Complain about this comment
o2 Network nightmare

Both I and a friend live in work in central London and have had a horror with O2's network - cutting out regularly at high traffic peaks. After weeks of denying this the CEO has finally said so - but not to his customers to whom he is still dissembling. Check out my friend's experience on:
www.02networklondon.com

posted by : Jessica, 25 February 2010 Complain about this comment
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