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Dell helpdesk shows woman her own breasts

Helldesk story of the week
Mon Dec 14 2009, 11:29

TIN BOXMAKER Dell is at the centre of a help desk row after one of its Indian staff tried to woo a customer by showing her a picture of her own breasts.

Florida's Stacy Gore claims that the computer technician was having a rummage around her private files on her computer while working to fix a virus problem. Using the DellConnect service she had gotten connected to a Dell specialist overseas, who identified himself with the unlikely name of Jack Neos.

The technician had remotely accessed her computer to help repair it.

She was apparently shocked by the image flashed onto the screen while she was talking to a computer technician in India. Gore said it was not so much the fact that the bloke wanted to look at her boobs, she was worried about other women and minors using the DellConnect service who might not be so relaxed about it.

Gore, a estate agent in Orange, said that while she had seen her breasts before, she didn't really expect them to make an appearance on her desktop.

According to the police report Gore filed, Neos activated her built-in laptop camera while he was working and snapped photos of her and displayed them on her computer screen, making her feel uncomfortable. He also found and flashed onto the screen the snaps of her chest. Then, two days later, when she signed onto her laptop for the first time since connecting with the technician in India, the same pics of her frontal assets appeared as her screen wallpaper.

Dell said it is looking into Gore's story. However it is well known that its Indian call centre staff are watched more closely than Big Brother so it is fairly likely that Neo would get caught if he did anything untoward. Or maybe not.

Gore has shown the press a screenshot of her computer that shows a blown-up picture of her nakedness as the wallpaper.

There is also an e-mail Neos allegedly wrote to her after their two-hour computer and phone session where he admits to finding a nude picture of her while trying to set up wallpaper for her laptop. He added her to his Facebook page too. According to his Facebook profile, Neos is 21 and attends Mumbai University. µ


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