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Microsoft investigates black screen of death

It should be blue
Tuesday, 1 December 2009, 10:08

PC SOFTWARE FLOGGER Microsoft has said it is looking into reports that its recent security updates are causing "black screen of death" problems.

After installing the updates, those users affected are left with a black desktop and little else.

British insecurity outfit Prevx was the first to notice the problem.

After logging on there is no desktop, task bar, system tray or sidebar. Instead you are left with a totally black screen and a single My Computer Explorer window, which might be minimised.

Prevx thinks that the problem can occur on a wide range of Windows machines from Windows NT through Windows 7. It said there are lots of reasons that can cause black-screens to happen under Windows and not all of them are related to the security update.

Apparently it found at least 10 different scenarios that will trigger the same black screen conditions. Some of them have been hanging around for a few years waiting for the right upgrade to trigger them into inactivity. It appears that most of the problems are caused by the way Windows handles registry keys.

The Vole is taking this seriously and has issued a statement, though apparently it has no idea about how to fix the problem yet.

It is suggesting that customers "test and deploy" the November security updates. While that may save a few company networks it does not really help the home user. µ

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Comments
I had this problem with my XP machine

and I used my 3 support calls to microsoft to resolve it. Waht did they tell me at the end of my third call? To delete my installation and reinstall fresh. Thanks! I bet they were shocked someone with such an old retail license waited until about this time last year to call in.

posted by : rchiwawa, 01 December 2009 Complain about this comment
Registry Keys, we don't need no stinking Registry Keys

"It appears that most of the problems are caused by the way Windows handles registry keys."

Yet again, another reason I use Linux

posted by : Regulas, 01 December 2009 Complain about this comment
black scrren of death? maybe blue

i think it is the blue screen of death your talking about, because it turns out to be blue than black...

posted by : arsh, 01 December 2009 Complain about this comment
HAHA

My buddy had this same problem happen, he though he had a virus and formatted. Pretty funny actually, he was on XP.

posted by : Dorman T Reign, 01 December 2009 Complain about this comment
If there is anything that...

Microsucks is good at, it's producing screens of death. Choose your color.

posted by : Bob, 01 December 2009 Complain about this comment
@Regulas

LOL... do you honestly prefer the mess that is /etc? I hope you're joking.

Regardless of whatever error MS has, a common consistent interface with defined methods, datatypes, user profiles, and security levels is better in my books than assorted text files dumped into folders, each with it's own format.

You should check out windows powershell. It's not perfect but man do I wish linux had a shell like that. Scripter/Developer heaven.

posted by : Andrew, 01 December 2009 Complain about this comment
@John0

John0 what does this article have to do with Apple?

posted by : dan goode, 01 December 2009 Complain about this comment
Yea It happen on me.

I have that when I was open the netbook and all black no response plus sometime when I run the program and later it blink into blackness with no explain. so I tend to reboot each time if it occur.

posted by : Duskywolf, 01 December 2009 Complain about this comment
black?

Are you sure it's black? If you look very closely you might find that it's just: very very very very very very very very dark blue!

posted by : Lewis , 01 December 2009 Complain about this comment
Death Color Bug

Trust M$ - can't even get the color of the death-screen right.
- you'd think they'd be able to get that right by now, with all the practice they've put it! haha

posted by : Phil, 01 December 2009 Complain about this comment
I come across it a couple of times

I do indeed get an obnoxious black screen it started though since last year...I was using Vista back then Win 7 now.

I have overhauled my entire system but my graphics card is the same HIS 3850 IceQ edition.

I always thought it was my graphics card.

This Black screen is triggered pretty randomly when I enable/disable my LAN adapter.

Or while just browsing.

I always thought it was my CPU overheating so I got a Aftermarket cooler then I thought it was the northbridge so I improved my internal case flow.

Regardless this problem pops out of nowhere but not everytime it's pretty random to be concerned about but when it does indeed arise it's pretty nagging.

Still I think it's the graphics card maybe my memory chips in the graphics card are overheating or it's just flat-out crapping out.

I haven't invested in a new graphics card yet. Waiting for the HD5770 to fall in price.

So when I do indeed get a new card & this problem vanished. I'll know it was all HIS's fault hehe.

posted by : Jay, 01 December 2009 Complain about this comment
actually, this is kind of cute.

Ppl who're old enough to remember the original "blue screen of death" back in Win95/98 will recall these screens appear literally out of nowhere DURING your normal computer usage. The implication is that you'll immediately loose everything on whatever you were working on at that time, be it document, spreadsheet, or just some painfully long battle on some desolate alien planet in Total Annihilation.
Although I am yet to see this new "very dark blue screen of death", if it's what you say it is - that is, it FUCKS YOU on boot up before you get a chance to do anything useful - then it's cute and far less damaging than the original BSD. Hey, I just coined a new acronym! Ya ya Berkeley Standard Distribution called it first i kno.

Peace.

posted by : kinus, 02 December 2009 Complain about this comment
Patches are NOT causing these problems

Prevx now says it's not Microsofts fault.

"...we have been able to exonerate these patches from being a contributory factor".

"We apologize to Microsoft for any inconvenience our blog may have caused. "

Why don't INQ post this new Prevx blog as "news" ?

posted by : Pratt, 02 December 2009 Complain about this comment
Common Problem

I've had this problem on every computer I own. Rattle the mouse; pound the keyboard ... nothing, just nothing.

I developed a very effective workaround though awaiting a real fix.

I had to discipline myself to press the power button first, then rattle the mouse and pound the keyboard. So far the problem has yet to return.

posted by : Doug Glass, 02 December 2009 Complain about this comment
Simple solution

I think this sounds like a really simple problem I've seen happen on lots of Windows installations ever since XP. It's got nothing to do with the computer locking up.

It is explorer not starting up at startup. So you can start it yourself via opening New Task in the Task Manager (ctrl+shift+esc), typing "explorer" and clicking OK.

posted by : Burk, 02 December 2009 Complain about this comment
BSOD? Black or Blue still has the same NN!

Didn’t you people know that is part of the windows experience? And - kinus -your an old school user in deed; dam I remember the BSOD of Win95 appearing for no reason at all (on a fresh install)!

Later Volistas

posted by : Gerald, 02 December 2009 Complain about this comment
It's a feature...the long-sought "final patch"

This sounds like a new and effective feature to dependably prevent further malware infections...just disable the computer, problem solved.

posted by : FINI, 03 December 2009 Complain about this comment
Re:"a common consistent interface"

Oh now THAT's a good one. If I drank coffee I'd certainly need a new keyboard now.

If Microsoft had made a common, consistent interface across all its products and their iterations, I think we'd know.

posted by : Pascal Monett, 03 December 2009 Complain about this comment
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