The Inquirer-Home

Apple polishes its terms and conditions

Improves consumer protection
Fri Nov 27 2009, 15:40

IN THE MONTH that saw suggestions that smokers shouldn't buy its hardware Apple has improved the terms and conditions it associates with its sales.

In a message on the Office of Fair Trading's website the firm explained that the new rules would improve consumer protection when purchasing from its high street stores, the Apple Store, Itunes, and downloading software from the web, which we take to mean the company's App Store.

The OFT had already identified a number of problems with the old terms, and charged Apple with revising them. Apple agreed and the result is an improved shopping and user experience, according to both parties. Now anyone that buys an Apple item will be covered by the UK Distance Selling Regulations and will find that the things that they have to agree to in order to enjoy the fruit-themed products are drafted in plain English.

Jason Freeman, legal director of the OFT Consumer Markets Group, said, "The contract or terms of use between a company and a consumer, whether they are found online or on paper, must be clear, fair and easy to understand. In particular, it is important that consumers are given clear and accurate information about their consumer rights in case things go wrong. We have worked closely with Apple to secure these changes and we believe they will improve confidence and clarity for consumers."

We'll let Nick Farrel know. µ

 

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Comments
Shocking indeed

It is shocking how many holier-than-thou come and complain about the quality of the comments (while still making enough typing/spelling errors to give an English teacher heartburn).
Methinks these people have still not come to terms with the fact that the Internet is populated with a vast majority of idiots - just like the real world outside their door.
Get used to it.

posted by : Pascal Monett, 03 December 2009 Complain about this comment
Shocking.

It's shocking how many BRAINLESS fool's post on this website - both from the clueless journalists to the antagonistic readers.

Me think's The Inquirer don't like the idea of being out of business - which is what Apple will do.

They are growing in size and their products flourish, face the facts.

I love my PC, but I also love my Mac's - get used too it.

Oh and Apple fanboy's cannot be that brainless seeing as the company is run by them - the same company which dominates the portable media player market, the Smartphone market & soon to be Laptop market.

QQ to someone who cares.

THE INQUIRER - GOING OUT OF BUSINESS DAY AFTER DAY.

posted by : C, 30 November 2009 Complain about this comment
Apple = Big Brother

The moment you love it, the moment you're struck by a bullet in your head.... (which explains why most Apple Fanboys are brainless).

Now, who were we at war with? Was it Eastasia or Eurasia? Don't worry... Steve will tell you which is which... and who is who (sorry Roger...).

And now, for something completely different

posted by : The Unsightly pR0n downloading zio, 30 November 2009 Complain about this comment
nah

snApple didnt flaunt the rules .. the rules didnt catch up with Apple;s rules ... sheesh

posted by : I know, 27 November 2009 Complain about this comment
a slight correction...

"Now anyone that buys an Apple item will be covered by the UK Distance Selling Regulations"

Your article is slightly incorrect, Apple's contracts (as with every other retailer's) have always been subject to the DSR, they're not an opt-in code, they're a law.

The issue is that Apple was flouting the regulations in the wording of their T&Cs and the information they provided to buyers.

posted by : Martin H, 27 November 2009 Complain about this comment
aboutus
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