Apple blames users for exploding devices

The devices are passing judgement on whether their owners are keeping the faith. Somewhere down the line it will be linked to connecting the device to a Windows based computer to use itunes and therefore they are not pure. These people must be punished.
Either that or the fruity toy manufacturer QC department has been "streamlined" to help Apple in this difficult economic time.

So, you feel strongly about this, then? Have you heard of his new thing called, emotional journalism?

My iPhone recently exploded. I did other than open the box and fawn over its Holiness; I dared use it! I feel so ashamed.

I am therefore, The Unworthy and accept, fully, my punishment from my Master and Prime Holiness, Steve Jobs.

I will look pious, kneel on the floor and look down until I hear from Him.

Amen

I ust agree this is the tone that you get with any portable apple divice if somtghing goes wrong apple puts you through hell to fix it, i have a 3GS and when useing it with tom-tom it got so
hot as to burn my and enter thermal shutdown apples explanation 1)Its a phones and generaly phones shuldent be used for more than 20-30 mins in a row 2)you have probably installed an app from the app store that is causing an issue . .

But all that asside i did not get them to admit that the hardwhere is to balme and take it back so in my opinion they have a very "are divice is perfect view on things"

I took the explanation that screens had cracked due to "external forces" to mean they had been hit with a hammer by lawsuit trolls.

I think if these where 'exploding' it might get a slightly higher profile. Typical media hype.

Could it be the battery has expanded as they often do at the end of life or in fail condition, and Apple has not allowed any room for expansion and it therefore cracks the screen.

In any case if more than 1 person gets the same problem after using normally it is clearly not fit for purpose, and the defect was present at the time of sale. Customers have 6 years to claim compensation.

After the McBook, the Iphone. The problem is Foxconn and always been. Apple should open it's eyes, and stop doing business with a Cie that has such a bad reputation with it's practices. They should ask questions to Foxconn...serious ones.

Again, maybe Foxconn will put the blame on their employees. They usually do...Wait, maybe that's why Apple do business with them.

you're just jealous that british sweatshops aren't making the exploding iphones...sorry...I forgot...british sweatshops are in china

Methinks its time for a few crucifixions starting with St. Eve of Jobs. Maybe let loose a few lions in Cupertino.

Are you sure St. Eve really isn't Beelzebub?

Apple is not the only company that blames its customers for broken phones. The people who make the Palm Centro do the same thing. They have a problem with touchscreens that fail and refuse to back them telling customers that "you must have dropped it or pressed too hard on the screen".

Who else can Apple blame !?!, its always the customer who gets the raw deal.

Someone drops their phone and the screen breaks. You blame Apple for blaming the customer.

Someone drops a hot cup of coffee on their lap and burns themselves. They blame "the scottish restaurant" and everyone vilifies them for blaming their stupidity on someone else.

What's the difference in these cases? Nothing, except Apple's success which is breeding contempt.

Maury, you ignorant... well you can finish that yourself.

The case at McDonalds re the woman who spilled coffee in her lap was served a beverage that _significantly_ hotter than it should have been, and resulted in 3rd degree burns on her groin and stomach.

So, if you still think she didn't deserve the settlement _please_ pour some scalding coffee in your own lap. Think of it as doing all of us a favor.

Jerk.

Maury, it's not people who are dropping the phone that are having the problem. It's people who are using the phone.

I know how you mean about incredulous severance support... The vinyl on my "Hard Day's Night" skips infinitely on "I Should Have Known Better".

I don't mean it to sounded like a broke record, but all I hear back for the Genius Bar is that I'll be forced to buy the boxed set. Hexternal Force is more like it. I blame the toppermost of the poppermost.

Steve's iPhones shall surely not return unto Steve void, but they shall accomplish that which pleases Steve, and it shall prosper in the thing whereto Steve hath sent for it.

Tell Me Why

First they steal design from LG, now they steal excuses from nVidia.

It's a shame, but these days most people don't treat their portable electronic devices as carefully as they deserve. I've seen many kids and young adults sit on, toss down, and poorly treat all their electronics .. not just ipods and phones.

I'm curious to see the age ranges that have the most problems with their devices.

I always drop my phones... Always have done. First, it was a nokia 6610. It never exploded, and still works perfectly to this day - even the battery still holds a good charge, and it is the original battery from 2003.

The next phone was my work phone - a Nokia 6230. I dropped this from a ride an amusement park, 10 metres onto solid concrete. The attendant managed to pick up all the pieces, we reassembled it and I was using it quite merrily for a couple more months.

I then replaced it with my own 6230i, which although plagued with an irritating firmware issue, still copped my butter-fingers and was dropped on numerous occasions. I have a friend who is using this phone, firmware issue is fixed, and the phone still hasn't exploded.

My previous phone - a Nokia E65 - dropped dozens of times, still works. No explosion.

My current phone - Nokia N95 8gb. I've dropped it a few times over the past couple of months, it hasn't exploded yet either. Nor has it overheated from excessive GPS usage or game playing.

The fact is that Apple use rubbish hardware and don't want to admit their culpability.

End of story.

Its obvious. The iPhones are like a mirror (so Jobs can admire his reflection). When you look at your iPhone, if you are ugly or unstylish then the screen will crack. Nothing more than that. Move on.

Apple products never have flaws. This is not the problem you are looking for.

Long ago, I used to do desktop support and the Apples were the worst to deal with... not because of the number of flaws (they were about the same as the Compaqs) but because Apple support was no help at all with chronic flaws (er, wavy monitors, overheating power supplies, other crap). They would first deny, then blame the user.

Great products but the company sucks.

"...but that there had been a prior shock that cracked the screens."

Let me try to understand the sequence of events:
1. Iphone (capitalization intentional) heats up.
2. User, holding the gadget yelps in pain and drops it.
3. Gadget hits the floor, cracking the screen.
4. Overheating reaches critical level and the gadget explodes.

So you see, the cracked screen was the user's fault, really. And it happened _before_ the explosion, so it _must_ have caused it, right?

Use the external force Luke.

The external force is strong in this one.

If it don't fit, don't external force it.

The reason warranties exist, and more often than not are required by law, is to provide a measure of protection for the buyer for this very situation.

I've never dealt with a company/corporation that doesn't first at least hold the user suspect Sad, but having to force a manufacturer to live by the conditions of their warranty, or promise, is all too common.

If you built a widget in your garage and sold it would you automatically assume you were at fault for damage? Maybe once or twice, but do that too much and you'll have a serious business problem. Product quality issues aside, people, and for-profit corporations, just don't admit quilt easily. And that's just the way it is, and that's nothing new.

The reason warranties exist, and more often than not are required by law, is to provide a measure of protection for the buyer for this very situation.

I've never dealt with a company/corporation that doesn't first at least hold the user suspect Sad, but having to force a manufacturer to live by the conditions of their warranty, or promise, is all too common.

If you built a widget in your garage and sold it would you automatically assume you were at fault for damage? Maybe once or twice, but do that too much and you'll have a serious business problem. Product quality issues aside, people, and for-profit corporations, just don't admit quilt easily. And that's just the way it is, and that's nothing new.

My teenage daughter has had an iPhone for what seems like years - the 1G model.

You know the one, right?

Designed for the hard use to which a teenager might subject it, with an aluminium case, capable of deforming rather than shattering.

Her iPhone is like every iPhone 1G I have seen. Dented, but with the glass intact and in perfect working order (except 3.0 software bugs in SMS which is a pain)

On the other hand, every 3G(S) iPhone I have seen that is not brand new, has a cracked case and/or glass.

I rest my case. The 3G is bad industrial design.

We have a test iPhone here, because we were considering it as our corporate choice. Idea binned because they are way to fragile.

Dweeb

iPhone isn't a telephone, nor is it a PDA nor a computer.
It's pure and simple a reincarnation of The Holy Hand Grenade!

(It does seem a bit weak though...)

... and here I thought it was because "44% of all French-speaking people weren't cool" - http://bit.ly/3j6Qwf

The Steve is never wrong, so clearly we're the ones to blame :)

I find under certain conditions, the battery does get really hot.

Also, sometimes the device may crash, but remain on, and its get f****n hot.

Usually the device detects if it crashes, then reboots itself after so many seconds or turns off automatically.

But I have seen some situations where the device just remains on and I have to force it to turn off (not so easy to force it to turn off.

So I can see, that the battery could explode if in a pocket when it crashes and the CPU usage GOES TO 100%.

Now I hightly doubt the battery has a chance to breath nor is there room for the battery to expand as its so snug inside the case. That could be big trouble if the battery gets too hot.

I agree with the comments pointing to users' lack of faith as the probable causative factor in these Applesplosions.

If you believe -- really believe -- that your Apple product is perfect and completely fulfills all your spiritual voids, that may not be enough to avoid being burned or blinded by exploding shrapnel.

Worshiping iPhones and the like as religious icons is not complete Apple-worship. They are actually only religious symbols representing the holy Steve Jobs (and Co.) Himself. If users would carry their iPhones around on fire-resistant velvet pillows, that might also help. People who lose limbs or their sight due to lack of faith, and then gripe to the media or courts just are not behaving as good Applecultists should behave.

(http://www.interiormall.com/cat/ncollections.asp?c1=Fabric&c2=Flame+Retardant).

With so much cases and with apple's denial... maybe a good way forward is for the respective government ministry to conduct an independent test on the devices.

This is to save guard the masses' interest & safety... and also our hard-earned money.

I've had a 3GS for over a month now, and it hasn't exploded yet!
- is this a record?

It has, however, got very hot & locked up once
- I was using the video function a lot at the time
- I should have known better I guess ;O)

I have to agree with Apple on this one, external forces insist on purchasing Apple hardware, that if a quick internet search is made, it is found that, beyond a shadow of a doubt, Apple sells substandard hardware.

So, it's your fault for buying crap.