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Apple panics about broken Macbooks

Customers make enough fuss
Tuesday, 11 August 2009, 12:14

APPLE IS IN a bit of a panic after its own habitually fawning press have started to turn on the company over its customer shafting ways.

Comments on Apple support forums indicate that the latest Macbook Pros suffer from a glitch that begins when the 7,200 RPM Seagate hard disk drive (HDD) starts making clicking and beeping noises, which are often a precursor to disk slowdowns and freeze-ups.

Apple had been ignoring the problem in its traditional way of dealing with people objecting to flaws in its machines.

However it fast became clear that the problem was not going to go away. It appears that the fault is with the anti-drop sensor in the Seagate Momentus 7200.4 HDD (model ST9500420ASG). The problem apparently happens whether the computer is being moved or is stationary.

Apple has not admitted that there is a problem with the Momentus hard drive. It just said that it is working on a fix for the problem.

It probably would not even have done that if Appleinsider hadn't started sticking the knife in by printing angry user comments.

Appleinsider has also come up with a fix. Users appeared to be able to resolve the problem by replacing the beeping and clicking Momentus 7200.4 drive with a more recent model.

Another Apple fanboy at Computerworld bought a 15-inch Macbook Pro with the 7,200 RPM drive only to suffer from the same problem.

Of course Apple's tame press has been quick to let Jobs' Mob off the hook, muttering about how it is the second time this year that Seagate has had problems with its 7,200 RPM hard drives. The Momentus drive retails at only $141.99 for 500GB, so what do users expect?

Oh, and they paid how much for their Macbook Pros? µ

 

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Comments
Quality

"Oh, and they paid how much for their MacBook Pros? µ"

It's like buying a Nike sweater from JJB or a similar shop; you pay £49 for the Nike logo on the front and 99p for the dodgy stitching that fails after 2 washes.

posted by : Jim, 11 August 2009 Complain about this comment
Overdesign

I guess the irony is that this whole problem was caused by overdesign. Apple laptops have long included accelerometers to provide anti-drop protection regardless of what HDD is in the computer. For whatever reason, Apple choose a HDD model for the most recent MacBook Pro that also included it's own anti-drop sensor and the 2 are conflicting. If Apple had simply used a Seagate 7200.4 drive without anti-drop this would have never happened. Seagate HDDs with anti-drop sensors are more expensive, but I guess this is a case where cheaper components would have actually been better.

posted by : Wilfred Laurier, 11 August 2009 Complain about this comment
Expect a reasonable lifespan

With an MTBF of 600,000 hours and a 3 year warranty I would assume that both Apple and the end user would expect a reasonable length of service.

As has already been commented, the problem does not appear to relate to the (unsupported) suggestion that the component is of questionable quality.

posted by : Paul, 11 August 2009 Complain about this comment
added info

"The problem apparently happens whether the computer is being moved or is stationary"

The problem also happens when you go get a beer or when you are not getting a beer.

posted by : kedas, 11 August 2009 Complain about this comment
I'M SO SICK OF APPLE...

If they're not flogging rubbish for elitist snobs, their subcontractors are so terrified of the Rotten Apple they're tossing their Chinese employee's off rooftops and Rotten Apple itself is not paying their Florida employees overtime.

Whats it going to take for people to stop supporting that A-hole Jobs?

SCREW YOU APPLE!!!

posted by : joey, 11 August 2009 Complain about this comment
The illusion of quality...

The thing is this is what happens when you get your gear made and put together by Foxconn.

Most PC users in the know would avoid Foxconn like the plague and wouldnt pay much for it if they had too. But they make most of the gear for Apple.

Nice how the illusion works.

posted by : jason, 11 August 2009 Complain about this comment
Two words for apple

HEY APPLE!!

I've got two words that'll solve the HDD problem...

And they are....

Western Digital.

If you're gonna charge premium prices, you can afford the extra buck for better hardware.

posted by : LoCatus, 11 August 2009 Complain about this comment
Never liked Seagate

Not saying all Seagate drives suck but this appears to be a design flaw and can happen to anyone. I prefer WD drives myself.
@joey, Have you ever owned a Mac? I bet not. You should hook up Nick, he hates Apple too.
I remember changing out a HD in a old G4 powerbook. I almost had to disassemble the entire laptop.
The new Macbook Pros are much easier to work on. Take out 8 or 10 screws on the bottom plate and presto all the guts are right there, HD, Memory and Battery and DVD drive too.

posted by : Regulas, 11 August 2009 Complain about this comment
Nothing to see here, move along...

There's no glitch, everything's fine. It's supposed to do that. Unlike stupid PCs, which suck.

Besides, do you **really** think there'd be a tiny, minor, insignificant flaw like this on a MacBook Pro after all the money it costs to buy one?

With the cost of a cheap PC laptop, I wouldn't be at all surprised if the damn things weren't spewing out benzine vapour and other nasties, and that's before you worry about the batteries exploding when you drop them, though it's probably for the best if we keep very quiet about that.

That's why I'd always stick to a Mac. You know you're safe and nothing like any of this will ever happen.

posted by : Perry Wurlitzer and his amazing all-singing-and-dancing liver, 11 August 2009 Complain about this comment
Perpendicular Heads

Something has been wrong with the realiability of the drives since the introduction of perpendicular recording. I have myself started losing all my drives only after about 18 months of operation irrespective of brand (Seagate 7200.10, WD RE2) while my old 120GB IDE Seagate (7200.8) drive has consistently saved my "digital life" many times over.

posted by : Anonymous Coward, 11 August 2009 Complain about this comment
Exploding MacBook

@Perry
Do a Google search "exploding mac book" and see what come up. There batteries have blown up to.

posted by : meto, 11 August 2009 Complain about this comment
@ Anonymous Coward, 11 August 2009

hmmm...there's something in it. got the same problem, old drives still in the box and i already replaced 3 new drives within last 18 months or so, they've just died. that's why i don't have raid0 anymore with new drives but with the old ones :)

posted by : hexx, 11 August 2009 Complain about this comment
Foxconn all Apples

Even the briefest of Google sessions would make it very clear that Foxconn manufacture a very diverse range of products including PCs for multiple vendors (including Apple).

Again, unsupported comments!

posted by : Paul, 11 August 2009 Complain about this comment
apple hasn't admitted that there is a problem?

"Apple has not admitted that there is a problem with the Momentus hard drive. It just said that it is working on a fix for the problem."

Okay, if apple says they are working on a fix for a problem THEY ARE ADMITTING THERE IS A PROBLEM. now, they aren't directly admitting it, but they have admitted it. You need to work on how you word things. I'm not very good at writing, but your being paid for this shit.

Nick, you piss me off

Anyway, I hate macs. I had a friend who got the/a(there are many) new OS's from apple. lets just say it wasn't compatible. It seems that being dumb has become the "trendy" thing to do. Yes, take your overpriced laptop to Starbucks and then talk about how good of a product it is. but just remember, there is a battery sitting there, waiting to strike. I will enjoy seeing it blow that cup of coffee out of your hands mac-tards. This is what you get for fallowing something blindly.

posted by : brickling, 11 August 2009 Complain about this comment
Farrell Panics

Unlike Farrell, this work actually contains info germane to my headline:

It's clear Farrell's the one who's in a panic, manufacturing headlines that have no relation to the article. Where in the article do you justify your ridiculous headline about Apple panicking? Why... nowhere.

Just another panicked attempt trying to trick readers into reading mediocre work.

posted by : HeadlineHound, 11 August 2009 Complain about this comment
What did you expect?

I quit purchasing Seagate drives as soon as I received a boxed Seagate with a Maxtor sticker on it!

posted by : vläd, 11 August 2009 Complain about this comment
Small Time Computer Guy

It's a Seagate problem, clearly....
However that doesn't excuse Apple from
its' obligations. They were the ones that installed the Seagates. I agree with Regulas, Seagate isn't my thing, and I prefer WD, anytime. And regardless, Apple makes a good product, although overpriced, over-hyped and over-rated.

posted by : Mike Lamb, 11 August 2009 Complain about this comment
haha

hahaha Mac-tards!!! I luv it!!!

posted by : pcrock, 12 August 2009 Complain about this comment
I'm a Mac...

... and I'm a Macbook! Both of us are equally overpriced, but I, the Macbook, have additional hardware flaws that can cause you to lose all your data!

posted by : BB, 12 August 2009 Complain about this comment
oh you...

lol nick i don't even know where to begin

posted by : acw, 12 August 2009 Complain about this comment
8-10 screws?

That's sarcasm, right? As opposed to a Think pad where you undo 1-2 catches (docking station, hard disk) or one screw (memory).

Admittedly the hard drive is normally screwed into the caddy, but that's just common sense.

posted by : Peter Kay, 12 August 2009 Complain about this comment
Shamefully Sensationalist Headline

by a biased and attention seeking author. Apple rules.

posted by : Jeff, 12 August 2009 Complain about this comment
Consumer Legislation

It's a good job the UK laws don't allow Apple's retailers, or Apple if it's a direct sale, to dodge their duties then.

posted by : F Bolg, 12 August 2009 Complain about this comment
Quality?

We're not having qualy probs at Apple again, are we? Now it's Seagate HDD's? Let's see how long before a recall. You paid all that extra for what? LOL!!!

posted by : Frank Black, 12 August 2009 Complain about this comment
HDD failure rate

The problem is the HDD industry in general and the first 6 to 12 months failure rate. Over the last year or so the drive failure rate in the first year of operation has soared. The price drop on drives for the consumer seems to be having a negative effect on the production quality and QA process. I would also say shifting manufacturing to a certian country has also contributed. Either way the effect is felt the most by the business and consumer clients ie us. We might want to start changing the mind set away from cheapest is best.

posted by : Eric, 13 August 2009 Complain about this comment
morons

Everyone knows that PC's suck ass, it's not a secret... That's why all you PC lovers have to knock on mac whenever you get a chance, so you feel good about your lame ass PC. Mac has a problem (which is actually a seagate problem) and you dumb PC lovers go off on it. How many problems do PC's have? Endless... so please... shut the fuck up

posted by : Kimo, 17 August 2009 Complain about this comment
@Kimo

Who is the real moron here Kimo? We are all having a laugh and joking around while making observations, and you come in and actually start insulting people. If you are what is to be expected from the average Mac user, I'm surprised we aren't more vitriolic in our statements against Mac computers. By the way, just because someone's main computer isn't a Mac doesn't mean they aren't a Mac user. I have a Mac, it's old (real old) but I very much enjoy using it. What I don't like are the new Macs that are a glorified PC with a different OS. One more thing, if the Mac is the best computer out there, why don't they have market dominance? Maybe it's the price? A computer is a computer is a computer is a computer. As long as it gets the work done who cares? See? I didn't have to insult anyone to get my point across.

posted by : Nathan, 17 August 2009 Complain about this comment
finish of above post.

Except you.

posted by : Nathan, 17 August 2009 Complain about this comment
@ kedas

Thanks for your hilarious comment! If I *had* been getting a beer, it would have been coming out of my nose! Great line, sir - well played!

posted by : intolerant_bastard, 17 August 2009 Complain about this comment
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