- Wednesday, 10 February 2010
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Money will buy a fine dog, but only kindness will make him wag his tail
Dell's retail game not ready for Windows 7
DELL CUSTOMERS are moaning that the Tin Man's off-line retail supply chain can't handle the process of registering a new PC and signing up for a free Windows 7 upgrade.
Dell has said that PCs purchased after 29 June 2009 will be granted a free update when Microsoft's newest operating system arrives in October.
However when punters go to register their new PC purchased from third-party retailers like Best Buy and MicroCenter, the date of purchase appears much earlier than the real date.
The date of sale is based on when Dell sold the computer to the retailer which means that they don't qualify.
Cnet named Richard Lurton, who ordered a Dell Inspiron 15 notebook, went back and forth with Dell customer service, only to be told that the date the retailer purchases the computer is the date that matters.
Apparently there have been similar problems with Best Buy, which acknowledged the problem and established a special message board for the topic.
Dell admits that there is a problem and is currently taking steps to resolve it. There is a page set up for retail customers where they can change the purchase date from the retailer's purchase date to the customer's purchase date. µ
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Dell?? What a Joke...
They are the McDonald and Walmart junk of the computers industry. Apparently, their direct business model was not good enough, they needed to associate themselves with real stores with real peoples.
For a great DIY experience assembling your own PC, nothing beats the Neweggs on-line business of this world, but for the casual buyers, getting a whole machine from somebody not used to deal face to face with their customers is an other story.
Dell's communications and organization skills are so poor, they couldn't figure out that their own internal PO and delivery chaotic system with their new channel "friends" would affect their customers. They had to have complaints about it before waking-up.
There's is stupid, then there's Dell.
Do yourself a favor, buy from a company that actually prioritize their customers before some lousy internal paper work.
Ramon
if you change the date of purchase to a later date does that extend the warranty of the pc to a couple more days? if so i wouldnt mind doin that... expet im nt a dell fan so i guess that would not apply to me.. but its just a thought.
We have a problem!
This is what happens when companies fold to the unwashed masses that want something for nothing. If you want a new computer with Win7 pre-installed, you have to wait until it comes out. You can't have the computer now and the OS later.
This isn't rocket science. This is right along the same lines with people complaining about iPhone price cuts, and Apple having to give them retroactively: you can't get the product when it comes out (at a price that you agreed upon in the act of buying it) and then complain later that you want it for less. You can't have it now AND later. The price premium for getting a a product when it comes out (or getting a particular computer configuration when it comes out) part of the agreement in buying something. Just because you have buyer's remorse doesn't mean the seller has to make concessions for you.
Not a chance in Hell that DULL will get away with using the sale date to the retailer for the Windoze 7 POS O/S upgrade. The state AG's will nail Mickey D's arse to the wall.