DELL CUSTOMERS are moaning that the Tin Man's off-line retail supply chain can't handle the process of registering a new PC and signing up for a free Windows 7 upgrade.
Dell has said that PCs purchased after 29 June 2009 will be granted a free update when Microsoft's newest operating system arrives in October.
However when punters go to register their new PC purchased from third-party retailers like Best Buy and MicroCenter, the date of purchase appears much earlier than the real date.
The date of sale is based on when Dell sold the computer to the retailer which means that they don't qualify.
Cnet named Richard Lurton, who ordered a Dell Inspiron 15 notebook, went back and forth with Dell customer service, only to be told that the date the retailer purchases the computer is the date that matters.
Apparently there have been similar problems with Best Buy, which acknowledged the problem and established a special message board for the topic.
Dell admits that there is a problem and is currently taking steps to resolve it. There is a page set up for retail customers where they can change the purchase date from the retailer's purchase date to the customer's purchase date. µ