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Apple admits its Iphones are overheating

Don't use them in Britain this summer
Friday, 3 July 2009, 12:13

WHILE WE WERE reporting that some of Apple's new Iphones are getting hot enough to discolour their casings, we failed to notice that Job's Mob was advising punters not to use them when the temperature is a little hot.

This will be news to those Iphone users who battled with the UK's heatwave this week, but apparently Apple revised a support document about Iphone temperature to include the Iphone 3GS.

Apparently you can operate an Iphone - either 3G or 3GS - only where the temperature is between zero and 35 degrees Celsius, which translates to 32 to 95 degrees Fahrenheit for you INQ readers in the US.

High-temperature conditions might temporarily shorten battery life or cause the device to temporarily stop working properly, warns Apple.

This could explain why many Iphone users have also been reporting that battery life on their pretty toys is not what Apple marketing had claimed.

Apparently you should not leave your phone in your car, because temperatures in parked cars can exceed the safe operating range. We guess that carrying one around in your pocket is also a bad idea.

However this means Apple finally has a reason for overheating Iphones that is not based on poor design. It can blame the British weather just like we all do. µ

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Comments
Everyphone could suffering overheated

That's why you must looking the operating conditions for each cellular phone product. I think it could fixed if they switch off their product and they also aware and always observe the environment temperature so that it will not exceed the operating conditions that destined for.

posted by : Not an Iphone owner, 03 July 2009 Complain about this comment
Fixed in Iphone 4s

The upcoming Iphone 4s (seasons) edition works in a much broader temperature range. But like all iphones, does explode when exposed to water.

You should still not use your phone in damp environments, rain, or if you have sweaty hands.

posted by : GZ, 03 July 2009 Complain about this comment
IT Vendor Manager

Well am sure this can somehow be fixed but for countries like Greece this can be a huge problem especially now with 35c and not yet hot enough!

posted by : Chris, 03 July 2009 Complain about this comment
Burned in Arizona

"Apparently you can operate an Iphone - either 3G or 3GS - only where the temperature is between zero and 35 degrees Celsius, which translates to 32 to 95 degrees Fahrenheit for you INQ readers in the US."

So for much of the time in places like Phoenix, Arizona, the phone must be used in an air-conditioned building or car, after allowing the device time to stabilize.

BTW: the temperature at 6AM is 86F, and it's expected to enter the "Apple Burn Zone" about 11AM and stay there until almost 11PM.

posted by : Tsu Dho Nimh, 03 July 2009 Complain about this comment
We're all Phoneless on a Summer Holiday

Well, that about wraps it up for next summer in Melbourne then. A two-fingered gesture to operation at 47C from baked Apple.

posted by : Jeff, 03 July 2009 Complain about this comment
One word....

HAHA!

posted by : I know, 03 July 2009 Complain about this comment
35ºC...

What a rubbish operating temperature envelope.
Really what a shame for all that people that bought the latest incarnation of the Jesus phone, it will melt in their pockets!

posted by : TheINQReader, 03 July 2009 Complain about this comment
Any other product...

Would get recalled and fixed but Apple adulators are like battered spouses, "It must be my fault since it's a Steve Jobs (choirs of angels sing) product", they think.

posted by : John, 03 July 2009 Complain about this comment
What about that Tom Tom app?

If the phone can't be used in a car, there's not much point buying the Tom Tom app and the Tom Tom branded iphone holder.

I wonder what the safe operating range was specified as when the phone originally went on sale? People who bought it before this announcement came out would be entitled to a full refund under UK law.

posted by : El Lizardo, 03 July 2009 Complain about this comment
35C!? How about using in sauna/steamer

170-200F, almost boiling water temperature! If you go to sportclubs, formally, it is not allowed to use cameraphones there due to privacy issues, but usually nobody cares. Technicaly though, even if phones are in your pocket, the temperature and humidity(steamer) there are too high.

I like torturing there my T-mob MDA and SDA (as well as sometimes laptops and DVD players, they help for time to go faster) and amazingly they all still work OK.

Poor iPhone. I do not like it anyway.

Will see if killer Toshiba TG01 with its 1GHz processor will survive there :)))

posted by : Slava, 03 July 2009 Complain about this comment
Uhhh, completely standard... check out the Nokia N97 manual

eg, taken from the battery care section of the Nokia N97 manual

"Always try to keep the battery between 15°C and 25°C (59°F and 77°F). Extreme temperatures reduce the capacity and lifetime of the battery. A device with a hot or cold battery may not work temporarily. Battery performance is particularly limited in temperatures well below freezing."

...exactly the same text appears in (eg) the E71 manual.

posted by : AM, 03 July 2009 Complain about this comment
Don't Worry

Apple will come with some sort of unibody iCooler pro and a white one.

posted by : Phil G., 03 July 2009 Complain about this comment
@AM: Dear fanboi

0-35ºC temperature range for the PHONE operation is not the same as ideal battery temperature range. In fact batteries can operate well beyond 15-25ºC.
However, the N97 (phone) doesn't:
a) Overheat like a #@%&
b) have such a ridiculously limited range
c) Melt the back of your phone

Yours truly,
-N97 fanboi

posted by : TheINQReader, 03 July 2009 Complain about this comment
Nokia phone OK to use in Sauna

14 years ago I did use my Nokia phone when in Sauna... there was about 75C and 5 minute phone call wasn't a probem at all. The phone got all wet due to sweating...

Not sure about the current models. Maybe the LiIon batteries can't take that much heat than old NiMH?

posted by : Crazy Finn, 04 July 2009 Complain about this comment
Short battery life

Short battery life is caused by the PUSH notification. Turning if OFF and setting the Fetch to Manual returned the battery life to normal. Experienced by a lot of iPhone users here in the Philippines.

posted by : Tulisan, 04 July 2009 Complain about this comment
Upcoming accessory...

The Apple Ifan.

posted by : Isus, 04 July 2009 Complain about this comment
silly question....

...but what is the human body's normal temperature, and how hot does a pocket get. me thinks there is a flaw in their design.

posted by : Andy, 05 July 2009 Complain about this comment
Not Suitable for Australia temp in summer

I was thinking of getting a new 3G Phone but not any more as summer is approaching in Australia and that means we get average 32C temp with high humiliates which makes it even hotter ;(

posted by : Jimmy, 05 July 2009 Complain about this comment
Can't handle body heat?

So Apple is attempting to market a phone that can't survive body heat? The sort of temperature it might encounter in, let's just pick a casual example, a trouser pocket?

Anyone in the UK could reasonably claim it not to be fit for purpose (s.14(2) Sale of Goods Act 1979). Since aspects of saleable quality include durability and safety, the overheating issues could reasonably also mean it's not of satisfactory quality (s.1, Sale and Supply of Goods Act 1994) either.

Time to stop being fanbois, and to take those overheating, malfunctioning phones back to the shop. That, or buy yourself a pocket fridge. You choose.

posted by : Jon Green, 05 July 2009 Complain about this comment
Tested, and no overheating problems here.....

I have a 16 GB Iphone 3GS which I had just purchased. By all this nonsense I have been hearing about the iphone overheating, I decided to test it out to see if this is real or a mockery. I had previously had an HTC Touch Diamond and it got hot once it was left on for a while and especially if left on in my car when it was hot. Today it was 30 degrees celcious so i thought that I would give it a shot. At 2pm when the temp was 32 degrees and the UV index was 8, I left the iphone out for three hours in the sun listening to music. The iphone was a a little warm, but not as hot as my HTC was listening to it normally, surely nothing that would discolour plastic. I then left it in my car (which was sitting in the hot sun all day) and was listening music through my bluetooth headphones for 1,5 hours. Again, the iphone was warm, but surely NOT HOT!! This is either a problem with a bad batch or this is a mockery to reduce the sales of this product. Here in Canada, it was nearly impossible to get one as they are sold out as soon as they come in stock.The Rogers retailers would not even reserve one for me as they said that this is too hot of an item and they would not be allowed to do so. Through patience and being there at the right time, I finally got one. All the competition can do is put out stories like this to bash it. This is an awesome phone and it is a LOT cooler that my HTC Touch Diamond that I had prior!

posted by : Booker64, 06 July 2009 Complain about this comment
Shouldn't sell them

Damn, how the heck are they allowed to even sell these things in Australia then? 32 degree's can be a perfectly normal day in winter here.

posted by : Matt, 06 July 2009 Complain about this comment
Typical reply from an iPhone fan to be

Not to worry darlings, it's not like iPhone users would dare venture out into such conditions anyway. They might break a sweat and there eye liner and makeup would smear.

You straight people just have to learn, it's made for us darlings! We know how to protect our iPhones because they are special just like us. Yes darlings, special phones for special people. Owning an iPhone is a privilage darling, it's like being on the receiving end of a glory hole ;)

posted by : Minotaur, 06 July 2009 Complain about this comment
Surely its not ..

.. designed to be taken outside and actually used? I heard it was strictly a coffee-table item, designed simply to be left on the 'table, admired and talked about.

posted by : Mr Cynical, 06 July 2009 Complain about this comment
@Booker64

I fail to see how "testing" your one single device at the (revised) temperature range that apple recommends has any point at all.

35c is a ridiculous operating temperature. While Ideal battery temperature ranges might be up to 25c they tend to be tested up to 50c. You know, so accidents won't happen.

Further more, when a product is so expensive and (in theory) apple takes so much time and care in its' design, these sort of fumbles SHOULD NOT HAPPEN.

You could experience 40c in the tube in London, especially in the hottest hours of a day...will my iPhone survive the journey?

* iPhone 3G 8GB - £342.50
* iPhone 3GS 16GB - £440.40
* iPhone 3GS 32GB - £538.30

Prices from the o2 website. Can you see a few hundred reasons why this phone should be damn near flawless?

Can you see several hundred reasons why it SHOULD work at temperatures up to 50c?

Damn straight you do.

posted by : Someone Special, 06 July 2009 Complain about this comment
Texas, etc & icky advert

Someones mentioned Australia, would hae thought that Texas and California could both be a little warmer than 35C. Ohhh, unless their guys in the States only carry them in air conditioned situations. Office - home - car. Thats not very Hippy-Green-Cool but it does seem very likely.

Also I'd like to protest an advert that came up at the bottom while I was innocently reading this story. PC-World and Microsoft and Vista and that irratating little $££^%&% with the picture stitching. "Only a 6 year old would buy vista on a laptop". I think that's the message.... Need to go and wash my eyes now.

posted by : KevinR, 06 July 2009 Complain about this comment
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