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He has all the virtues I dislike and none of the vices I admire - Winston Churchill
Symantec in trouble over customer credit card data theft
Nibble
Indian help desk nicked them and flogged them
Wednesday, 1 April 2009, 10:50
INSECURITY OUTFIT Symantec is investigating allegations that a member of its Indian helpdesk staff nicked credit card details and flogged them.
BBC hacks bought the credit card details in an undercover sting and then approached the company to warn them about the breach. Symantec said that it has narrowed the data theft to one help desk agent, who has been put on leave pending an investigation.
Symantec said it is contacting its customers who had their data exposed and it is offering a year of identity protection services through Debix to anyone affected. µ
L'Inq
CNet
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It does not matter where the helpdesk is located.
What matters is the fact that this can still happen. All the banks need to do is send a sheet of paper to every customer with about 100 random numbers, and tell the customers that they have to use one number at a time for every online purchase, cross out that number, and use the next one with for the next online purchase. Those number have to become part of every online transaction. Customers simple request new sheets or get them automatically, before all current numbers been used.
Transactions in shops like grocery stores could be secured by better cards, and a better, faster alarm system to detect stolen cards.
Too simple?
It does to matter where it happened fool, are you all offended cause they said Indian?
I know not to put my outsourced call center in India now...
Its all for better customer service.