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Apple now less reliable than cheap Chinese computers

You still pay more
Thu Mar 26 2009, 09:59

REASSURINGLY EXPENSIVE COMPUTERS MADE BY APPLE are now less reliable than cheap and cheerful machines made by Asus and Lenovo.

Despite marketing which tells punters that the Cupertino company has the best build quality in the world and, a price tag that matches, Apple faults have flooded into Rescuecom, a New York-based chain of computer service shops.

Apple reliability has slumped in Rescuecom's rankings since it was the market leader during 2007 and 2008.

Now in the top spot is Asus followed by Lenovo. Behind Apple were Toshiba, Acer and HP.

Rescuecom generates its scores by comparing the percentage of each vendor's support calls with its US market share.

Rescuecom President Josh Kaplan said the higher the score, the more reliable hardware and better support from the vendor.

Kaplan said that his guess is that Apple is starting to fall down on its support as queues at Apple stores get longer with broken gear. So Apple fanboys are starting to make appointments with third party companies like his.

The way Rescuecom calculates the figures is based on the amount of gear that is bought into its shops. So the actual reliability figure for Apple gear might be much lower because Jobs Mob insists on having its own people do most repair work. µ



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